Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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Contact info

All reviews

1,000 total • Write a review

Showing 921 - 930 of 996 reviews
S
5 out of 5 stars

The person on the chat site was very…

The person on the chat site was very helpful.

Date of experience: January 21, 2025

ML
4 out of 5 stars

Very helpful today but still waiting…

Very helpful today but still waiting for original request to be acted on

Date of experience: January 21, 2025

u
5 out of 5 stars

Helpful and gave me the information I…

Helpful and gave me the information I needed

Date of experience: January 20, 2025

JL
5 out of 5 stars

Great job!

Brilliant Job from Steve & Keelen who located, uncovered and reinstalled a hidden manhole in our garden. Great service right through from calling customer service to completing the job. Very impressed, many thanks!

Date of experience: January 20, 2025

G
5 out of 5 stars

Used live chat to avoid phone call

Used live chat to avoid phone call. Easy and quick service that answered my query promptly.

Date of experience: January 20, 2025

D
5 out of 5 stars

Great customer service thank you

Great customer service thank you

Date of experience: January 20, 2025

D

DH

US

5 out of 5 stars

Attended same day!

I contacted WW for advice on a sewage smell in the property. They logged a job and sent someone out to investigate same day. The issue turned out not to be the responsibility of WW, but nonetheless it's reassuring to know they will act upon a customer's call promptly.

Date of experience: January 20, 2025

MA
5 out of 5 stars

Short waiting time and very helpful…

Short waiting time and very helpful member of staff.

Date of experience: January 20, 2025

MH
5 out of 5 stars

Michaela and Amy were both really…

Michaela and Amy were both really helpful and supportive which I really appreciate too. The reason I got in touch was because I was struggling with filling out my form due to having Dyslexia and I was stressing myself out trying to do this

Date of experience: January 20, 2025

P
3 out of 5 stars

I don’t like live chats

I don’t like live chats. The operator was polite and eventually passed me on to the correct department. I would rather speak to a person live or have a call back

Date of experience: January 20, 2025

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