Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

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All reviews

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Showing 911 - 920 of 996 reviews
B
4 out of 5 stars

Thank you, Wessex Water. Job well done.

Wessex Water have been communicative and helpful in addressing the problems I encountered in the aftermath of Storm Bert. The men they sent out to investigate the issue (Trevor and Martin) and those who came to do the work today (Paul Edney and Matt Hook) were friendly and efficient. Only four stars given because only time will tell if the solution is working. Thanks to all at WW.

Date of experience: January 22, 2025

HS
5 out of 5 stars

I deal with utility companies a lot and…

I deal with utility companies a lot and Wessex Water are by far the most efficient to deal with.

Date of experience: January 22, 2025

MJ
5 out of 5 stars

My live chat was quick and answered all…

My live chat was quick and answered all my questions, the agent was very professional.

Date of experience: January 22, 2025

S
5 out of 5 stars

Efficient,friendly what more could you…

Efficient,friendly what more could you want !!!!

Date of experience: January 22, 2025

VK
1 out of 5 stars

I noticed that I was in credit but a…

I noticed that I was in credit but a few hundred pounds, went on the chat to be told that they keep that back for when my new bill is released and I asked what my usage is and they said higher than what I pay on direct debit but couldn't answer how I then come to be in credit, they just want to keep hold of your money and I'm not happy at all.

Date of experience: January 22, 2025

LA
5 out of 5 stars

Blockage in the Public sewer

I contacted Wessex Water by about a possible blockage in the drain in my road. The phone was answered promptly by a very helpful, reassuring and professional customer services operative, she said someone would be contacting me that day. Within two hours I was contacted by Jay, the on call operative who gave me a time to expect his arrival. Jay physically cleared the blockage within a very short time, he followed up by checking on camera that all was cleared, he was cheerful, informative and extremely professional. I am very impressed with the excellent service I received, thank you very much.

Date of experience: January 21, 2025

DF
5 out of 5 stars

Very friendly and efficient operative

Very friendly and efficient operative, who cleared the blockage within minutes, and gave me a lot of relevant information. Called out within hours of raising the issue online. All in all a great experience.

Date of experience: January 21, 2025

J
5 out of 5 stars

I was visited by Dean Wotton yesterday…

I was visited by Dean Wotton yesterday after reporting a obnoxious smell coming into my house from the drain. He was such a pleasant man who was very experienced in his job. He sorted out the problem for me ☆☆☆☆☆ thank you Dean

Date of experience: January 21, 2025

AD

A D

US

5 out of 5 stars

Jenna-Grace - Very Helpful

Spoke on the web chat to Jenna-Grace to resolve an issue. She was super efficient and really helpful.

Date of experience: January 21, 2025

JA
5 out of 5 stars

Very helpful and efficient.

Very helpful and efficient.

Date of experience: January 21, 2025

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