Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

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Showing 901 - 910 of 996 reviews
J
5 out of 5 stars

Alfie in the support team was extremely…

Alfie in the support team was extremely helpful in amending my billing payments and informing me on my current stats.

Date of experience: January 23, 2025

L
5 out of 5 stars

Easy to do very helpful

Easy to do very helpful

Date of experience: January 23, 2025

JC
5 out of 5 stars

swift and positive

swift and positive

Date of experience: January 23, 2025

J
5 out of 5 stars

I've moved home recently

I've moved home recently - lots of accounts to close, refunds to be issued, one can imagine. Wessex Water have been by far the most efficient. I wasnt put on hold, and the customer service person was; polite, understanding, actioned my requests in a timely manner. Compared to many large UK based companies, Wessex Water, could teach the others how it should be done.

Date of experience: January 23, 2025

SJ
5 out of 5 stars

Water supply …

Wessex Water arrived extremely promptly to analyse the problem and will be back to fix fairly soon. I have a job number and will be contacted.

Date of experience: January 23, 2025

cJ
5 out of 5 stars

manhole overflowing

David came on site quickly and removed the blockage to the sewer, he did leave some equipment on site and when he returned he found a second blockage had occurred. As this was after dark he came back the next day and resolved another blockage. prompt service, explained the issue, and a very positive attitude

Date of experience: January 23, 2025

SV
5 out of 5 stars

Sewer blockage resolved in great time

We were visited by David Mitchell after reporting a blockage in the public sewer. He was friendly, professional and cleared the blockage in great time and cleaned up really well.

Date of experience: January 22, 2025

B
5 out of 5 stars

I happy to choose this

Thank you for your support and good customer service

Date of experience: January 22, 2025

MH
5 out of 5 stars

Sewage blockage part 2

Wessex water were the tops again. After dealing with the blockage the day before another group of men, Alex, Aaron and Kian came and sorted out the manhole cover and the new brickwork required to make the site safe. This is GOOD SERVICE. Thanks very much.

Date of experience: January 22, 2025

A
5 out of 5 stars

Very quick and efficient service

Very quick and efficient service

Date of experience: January 22, 2025

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