Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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Contact info

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All reviews

1,000 total β€’ Write a review

Showing 891 - 900 of 996 reviews
A
5 out of 5 stars

Quick and helpful response and problem…

Quick and helpful response and problem resolved.

Date of experience: January 24, 2025

MT
5 out of 5 stars

Prompt and helpful responses.

Prompt and helpful responses.

Date of experience: January 24, 2025

N
5 out of 5 stars

TREN005963 Kieran & Ben

Kieran and Ben did a great job. Very polite, helpful and kept us informed of what was going on.

Date of experience: January 24, 2025

SB
5 out of 5 stars

Super quick unblocking

My drains started playing up so i spoke to representative in an online chat she arranged a call out for today. A lovely engineer called Ricky Nelmeas responded to the call out at my home today, he was professional and friendly, he found the problem straight away and had the drain unblocked in no time at. Great service all round from my first contact to the problem being solved. Job reference 063081500001

Date of experience: January 24, 2025

mm
5 out of 5 stars

Very helpful

Very helpful. The team of Dean and Rudy were very pleasant and professional.

Date of experience: January 24, 2025

MD
5 out of 5 stars

Nice and easy service.

Nice and easy service.

Date of experience: January 24, 2025

ME
5 out of 5 stars

Very helpful

Very helpful, polite customer service lady.

Date of experience: January 24, 2025

SB
5 out of 5 stars

Easy and fast

Easy and fast

Date of experience: January 24, 2025

sw
5 out of 5 stars

Very helpful staff - humans.

Very helpful contacts today with staff at Wessex Water, no hanging around on the phone negotiating filters and robots actual human beings. Efficient and speedy conclusion to my query. That human contact brings back memories and still works best.

Date of experience: January 23, 2025

JS
5 out of 5 stars

I was kept informed

I was kept informed and didn’t feel isolated during the incident.

Date of experience: January 23, 2025

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