Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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Contact info

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All reviews

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Showing 881 - 890 of 996 reviews
JG
5 out of 5 stars

Blocked main village sewer

The main village sewer blocked and flooded our patio and kitchen. Dave & Jack arrived within 1 1/2 hours, found the blockage (fatberg), cleared it with a pressure washer, and inspected the drains with a camera, and cleaned up the mess and disinfected the area. Very efficient and friendly.

Date of experience: January 28, 2025

S
5 out of 5 stars

Helpful advice

I had a good experience today when contacting Wessex water website. Harry, was helpful providing the information needed for the water pressure assessment.

Date of experience: January 27, 2025

S
5 out of 5 stars

Having contacted Wessex water today and…

Having contacted Wessex water today and chatted to Jenna-Grace and Lawrence in the chat room. Very helpful and considerate with answers to my questions. Thank you

Date of experience: January 27, 2025

VC
1 out of 5 stars

Rude customer service

Rude customer service and ridiculous direct debit amounts!

Date of experience: January 27, 2025

W
4 out of 5 stars

Satisfied with outcome

Gave me an answer to my query although at times I wondered if I had been hung up on.

Date of experience: January 27, 2025

Av
5 out of 5 stars

We had loss of water supply due to a leak on the public road.…

We had loss of water supply due to a leak on the public road, reported to Wessex Water and within 10 mins a supply of bottled water was delivered by a very nice, pleasant young man and the leakage was dealt with very promptly and we were kept informed of the progress all the way through. Well done and thank you Wessex Water. Excellant serice.

Date of experience: January 27, 2025

TC
5 out of 5 stars

Excellent Positive interaction

Excellent responses, clear pathway to finding a solution and good to chat with a human being. My past experience with Wessex Water has always proved positive with very quickly response times.

Date of experience: January 27, 2025

D
4 out of 5 stars

Direct Debit Query

The Online Chat operative, Sam was very helpful and quickly resolved the issue I had in reference to an automatic change in my Direct Debit Payments without prior knowledge. I have given 4 stars for Sam as an individual, not for Wessex Water as a company.

Date of experience: January 27, 2025

SH
5 out of 5 stars

Online Chat was great

Amy, the chat handler, was prompt and curteous in dealing with my query.

Date of experience: January 27, 2025

A

AR

US

5 out of 5 stars

Billing

Thank you Anees for guiding me regarding billing

Date of experience: January 26, 2025

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