Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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Contact info

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All reviews

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Showing 81 - 90 of 996 reviews
J
5 out of 5 stars

Expertly sorted

Rudy explained the issue very clearly and resolved it very efficiently. He was pleasant and helpful and had a great manner. Thank you

Date of experience: July 4, 2025

RH
1 out of 5 stars

Unable to answer my quest

Unable to answer my quest

Date of experience: July 4, 2025

M
5 out of 5 stars

once I found the live chat I got into a…

once I found the live chat I got into a convo very quickly and despite paying a bill for my deceased mother somewhat late WW were very helpful

Date of experience: July 4, 2025

F
5 out of 5 stars

Best online chat experience ever!

I needed to chat to Wessex Water due to a missing manhole cover on our property. I found the experience fast and helpful with a knowledgeable person on the other end. The best online chat I've experienced ever.

Date of experience: July 4, 2025

JO
5 out of 5 stars

William at Wessex Water was super…

William at Wessex Water was super helpful and accommodating. Thank you for your patience on the phone and solving my issue quickly Great customer Service!

Date of experience: July 4, 2025

D
5 out of 5 stars

Helpful

Have had a leak in our toilet for a while and being on water meter we were concerned. I did an online chat with Jordan and he was very helpful. Gave me a link to fill in once the repair was done and explained that they would review and if we had used more water would allow for it.

Date of experience: July 4, 2025

BS
2 out of 5 stars

Reported leak

Reported leak. Due back by 8 July from will see

Date of experience: July 3, 2025

H
5 out of 5 stars

Very good!

Very quick and helpful. My problem was dealt with straight away and all sorted out. Great customer service.

Date of experience: July 3, 2025

LS
5 out of 5 stars

He talk nicely and solve my queries

He talk nicely and solve my queries

Date of experience: July 3, 2025

M
5 out of 5 stars

Very helpful

The person I spoke to was very helpful in explaining what has changed on my bill and also the help available in managing it

Date of experience: July 3, 2025

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