Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

Company details

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All reviews

1,000 total • Write a review

Showing 71 - 80 of 996 reviews
SR
5 out of 5 stars

Helpful and understanding

Helpful and understanding and hopefully on the way to my issue being resolved.

Date of experience: July 7, 2025

sb
5 out of 5 stars

Great service from the team today

Great service from the team today - Kieran, Ben, Max & Ryan. Had our sewer pipes re-lined. Big success, thank you

Date of experience: July 7, 2025

DJ
5 out of 5 stars

a good service and very helpful indeed

a good service and very helpful indeed

Date of experience: July 7, 2025

AO
5 out of 5 stars

The consultant and patient and helpful

The consultant and patient and helpful

Date of experience: July 7, 2025

RB
5 out of 5 stars

Just what I needed to hear.

Gave me the information I needed, explained it well, understood straight away.

Date of experience: July 7, 2025

dg
5 out of 5 stars

STOP TAP

I was very pleased with my call they are going to fix my stop tap within 5 days

Date of experience: July 7, 2025

M
5 out of 5 stars

Great response

Great response

Date of experience: July 7, 2025

JN
5 out of 5 stars

Build Over Query

I had a query regarding a build over agreement, which I needed information for in relation to a house sale. The representative (will) I spoke to could not have been more supportive and resolved my query really quickly. Very impressed.

Date of experience: July 7, 2025

MD
5 out of 5 stars

Wessex Water, Very Helpful

I spoke with three people from Wessex Water, each very helpful, which resulted in my query being clearly answered.

Date of experience: July 7, 2025

C
5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5/5

⭐️⭐️⭐️⭐️⭐️ 5/5 – Outstanding Service from Dominic Scull Dominic Scull from Wessex Water recently came out to unblock a drain at my property, and I was thoroughly impressed with his professionalism and dedication. What initially seemed like a simple issue turned out to be a major blockage at the front of the sewage line, which had backed up through the entire estate—our property being at the very end of the line. The whole situation took around 7 hours to fully resolve, but Dominic remained patient, polite, and focused throughout. He kept me informed every step of the way, clearly explained the problem, and didn’t leave until everything was working as it should. It wasn’t an easy job, but thanks to Dominic’s persistence and expertise, the issue was completely sorted. Excellent service—highly recommended!

Date of experience: July 5, 2025

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