Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

1,000 total • Write a review

Showing 91 - 100 of 996 reviews
nd
5 out of 5 stars

Job well done!

Problem dealt with, within hours of reporting. Rudy Parsons was speedy, efficient & polite. Job done well!

Date of experience: July 3, 2025

S
4 out of 5 stars

What is my water bill going to be this…

What is my water bill going to be this month can you please send me a text message with your answer thank you

Date of experience: July 3, 2025

J

JC

US

5 out of 5 stars

Patience & Understanding

The help, support and patience received from Kelly, whilst talking through my queries around Water Sure Application, was amazing. Thank you.

Date of experience: July 3, 2025

P
5 out of 5 stars

Amazing professional service

The response time was so quick, with clear answers to my questions. Very professional service.

Date of experience: July 3, 2025

SK
5 out of 5 stars

A severe water pressure loss

Various residents in Middlestoke, Limpley Stoke, suffered a major water pressure loss on a Saturday which was reported that day. The very next day (a Sunday!!) a team arrived, located a leak, dug the road, repaired the pipe and refillled the hole. The area was completely resurfaced on the Monday. What amazing service Wessex Water offered us. Huge thanks go to them.

Date of experience: July 2, 2025

JC
5 out of 5 stars

My query was dealt with smoothly and…

My query was dealt with smoothly and quickly by chat.

Date of experience: July 2, 2025

J

Jon

US

3 out of 5 stars

I only needed to change my email…

I only needed to change my email address, but that was not possible, apparently. I will have to have my account terminated and register for a new one. This is even though I have been at my current address for 38 years without any bother no problems.

Date of experience: July 2, 2025

L
3 out of 5 stars

Trying to get monthly payment reduced…

Trying to get monthly payment reduced but Wessex Water are very hard to help me with this

Date of experience: July 2, 2025

BM
4 out of 5 stars

Louise was very helpful

Louise was very helpful and professional in her dealings with me via the chat line today. A pleasure to chat with

Date of experience: July 2, 2025

S
5 out of 5 stars

I used the chat

I used the chat, I got a very positive response from Jenna-Grace. Hopefully the issue raised is now going to be resolved quickly

Date of experience: July 2, 2025

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