Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

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Showing 841 - 850 of 996 reviews
PG
5 out of 5 stars

Wessex Water web chat…

The Wessex Water agent to whom I spoke on web chat handled my query quickly and efficiently. Good customer service.

Date of experience: February 3, 2025

SL
4 out of 5 stars

My question was resolved quickly and…

My question was resolved quickly and efficiently. Thank you.

Date of experience: February 3, 2025

B
5 out of 5 stars

Good service.

Good service.

Date of experience: February 3, 2025

DM
4 out of 5 stars

Easy to report problems

Easy to report problems. Water team out very promptly. Pleasant staff

Date of experience: February 3, 2025

K
5 out of 5 stars

Want to say how helpful Louise was on…

Want to say how helpful Louise was on the live chat helping me pay an outstanding bill and looking into my account as I have problems with my direct debit and tarriff. Louise was so efficient and helpful and sorted everything out for me.

Date of experience: February 3, 2025

TF
5 out of 5 stars

A gentleman by the name of Ryan Lee…

A gentleman by the name of Ryan Lee came to our house today... he was extremely helpful and polite. He was very knowledgeable and gave us the right level of advice to resolve our problem. Thank you Ryan Lee!! Tina

Date of experience: February 3, 2025

MT
5 out of 5 stars

100% satisfaction

Friendly efficient professional service, cannot fault.

Date of experience: February 3, 2025

GO
5 out of 5 stars

Thank you Jackie!

Today, I dealt with Jackie - who was simply brilliant! I am in a delicate situation both financially and personally at present and Jackie was both attentive and understanding. We had a very brief break in the conversation whilst she went away to find the best solution for me and returned my call immediately afterwards Jackie has left me feeling re-assured, financially and emotionally safe and very clearly and concisely explained my options now and going forward. Please can somebody make sure that Jackie is told about this review and praised for her amazing, professional, compassionate and informative service. She was one in a million!

Date of experience: February 3, 2025

RD
5 out of 5 stars

Nathan Ben Max and Steve were excellent…

Nathan Ben Max and Steve were excellent and exceptionally diligent in trying to solve an ongoing issue - they did everything and more to get the job done .

Date of experience: February 3, 2025

SD
5 out of 5 stars

I was surprised at how quickly and…

I was surprised at how quickly and easily my request was dealt with - we needed a water metre moved in a property we have recently moved in to. Both customer service & the engineer were absolutely fantastic and a pleasure to deal with. Thank you

Date of experience: February 3, 2025

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