Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

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DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

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UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

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F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

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Company details

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All reviews

1,000 total • Write a review

Showing 791 - 800 of 996 reviews
DM

Monthly Payments Issues

Discussed my issues openly and honestly, and received quick response which, although not entirely acceptable, provided answers to my issues.

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JY

Excellent service

Excellent service. Quick, efficient and friendly.

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N

Very enlightened

Very well attended

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hg

Forgotten bill

I just got off the phone with Darren and he was very helpful. I thought I forgot to pay my bill and there was absolutely no judgement from him at all and he was very understanding. I hate phone calls with a passion but he made me feel supported.

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AW

I had an issue with water readings and…

I had an issue with water readings and billing. I spoke to an adviser named Alana who was absolutely fabulous. Alana reassured me that she would look into the query and kept me informed throughout the call whilst she liaised with various other departments. Her excellent mannerism, great customer service and compassionate attitude towards her job was exemplary. Alana clearly takes her job seriously and was happy to go beyond the call of duty. Thank you Alana.

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A

Map of public sewer network

I was looking for a map of public sewers in a particular postcode. I went onto their website, hit ‘chat’ and a few minutes later I had what I wanted.

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LC

Super quick response to the problem I reported

I reported a leak from the sewerage system using the Wessex Water online form on Monday afternoon. I received a call back from customer services 45 minutes later and then another call from the sewerage maintenance team who were on site at 20.50 on the same day. Rectification of the problem is now underway. First class response - well done.

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L

Very quick to answer

Very quick to answer

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N

Efficient.

Efficient.

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RJ

Quickest repair for a burst water pipe.

Fantastic service from getting in touch to repairing the emergency burst pipe. Thank you for doing a great job.

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