Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

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DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

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UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

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F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

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Company details

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All reviews

1,000 total • Write a review

Showing 781 - 790 of 996 reviews
V

Easy, responsive and quick

Easy, responsive and quick to deal with my query.

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AB

Good customer service

Quick customer service when water stopped with a phone call to check it was back on including time to answer questions about how to check if water is now safe

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AC

Good and fast communication

Good and fast communication, the inspector who turned up was very polite and efficient.

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DJ

Your staff member was very reassuring…

Your staff member was very reassuring and made me relax as I was panicking over mistake in my bill

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c

Speedy responding

Speedy responding Very helpful and professional operator Very pleased with outcome.

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K

Excellent customer services

Excellent customer services. Sorted problem immediately and very helpful

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FG

Great experience with Dani from Wessex Water

Dani came today on behalf of Wessex Water to test our water. She was friendly, informative and quick at her job.

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PW

Chat sorted the issue quickly

Chat sorted the issue quickly

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SD

Stephen was very helpful

Stephen was very helpful answering my query whilst juggling two other customers at the same time. I didn’t have to wait too long to get all the information I required from him. Thank you

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