Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

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DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

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UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

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F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

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Company details

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All reviews

1,000 total • Write a review

Showing 771 - 780 of 996 reviews
JP

He was really helpful

He was really helpful, I've just moved and wasn't sure who to contact,he looked into it and gave me the correct details to help me get the right department for what I needed.

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D

Good quick job

They responded very quickly to my request. Kept us informed and did the job well. All round a very good experience.

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SC

Very understanding if the problem I was…

Very understanding of the problem I was having. They kept me updated and resolved the issue promptly even calling to let me know personally.

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B

Fixed a leak underground!

Adam Padfield and Jaydon Brimble did a fantastic job finding and fixing a leak in my front garden. Great customer service.

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C

Prompt

An engineer was on site within 4 hours of logging the call.

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JR

Alex V & Darren attended my property to…

Alex V & Darren attended my property to replace aging manhole cover. They carried out the work without hesitation and completed in good time. Happy with job and overall experience.

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L

Was quick

Very good Listened

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SB

Help with a water leak

I made contact with your engineering department after a bill pointed to a suspected leak in the underground service pipe. In resolving the situation I came into telephone contact with at least 5 members of staff, help desk, engineering and meter inspection all of whom, without exception, were patient, courteous and professional. The meter and stopcock have now been renewed, the leak is cured and what might have been a stressful episode for the elderly couple who live there was perfectly painless. Best of all at no point was I kept waiting on the phone for assistance

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KS

Great service

Great speed, communication and knowledgeable

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D

Very good customer services call back…

Very good customer services call back made easy to understand and the follow up to what would be done

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