Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B

Bill

5 out of 5 stars
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

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DP

Drew Pollard

5 out of 5 stars
Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

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UC

Unhappy Customer

5 out of 5 stars
Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

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F

Florin

5 out of 5 stars
Very fast

Was verry fast and helpful

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Company details

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All reviews

1,000 total • Write a review

Showing 761 - 770 of 996 reviews
DH

Blocked Drains

Great service

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MP

Easy to contact

Easy to contact, chat service was quick and efficient- thank you!

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C

Friendly and helpful

Friendly and helpful

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DC

Wessex Water - superb customer service.

An engineer was despatched within hours and resolved the problem in a matter of minutes.

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EM

Dealing wth iBereavement

The operative quickly understood my request and dealt with it efficiently,

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DR

Water main problems in Bridport during…

Water main problems in Bridport during February 2025 were not handled very well by WW. There was no communication at all indicating advice to consumers - precautions were not forthcoming, advice regarding likely durations of non supply was non-existent. How could the customer relations have been any worse -- they coudln't

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J

Amazing and quick to sort my problem.

Amazing and quick to sort my problem.

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CP

Very helpful

Very helpful, issue resolved withing minutes. Straight forward connection.

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KR

The service was quick and efficient

The service was quick and efficient. The staff we met were pleasant and fully committed to solve our problem. Well done Wessex Water

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S

Prompt, efficient, helpful

Live Chat response time was less than 1 minute. Both my queries answered without delay

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