Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total β€’ Write a review

Showing 31 - 40 of 996 reviews
SH
5 out of 5 stars

An actual person on the chat

An actual person on the chat, who knew stuff and could help me. Amazingly doesn't happen very often these days.

Date of experience: July 14, 2025

SL
5 out of 5 stars

Water meter cover damaged

Fast and effectient service

Date of experience: July 14, 2025

D
4 out of 5 stars

My query was resolved.

My query was resolved.

Date of experience: July 14, 2025

C
5 out of 5 stars

Response was almost immediate

Response was almost immediate - clear direct and to the point - so refreshing in todays society

Date of experience: July 14, 2025

CL
5 out of 5 stars

Had online chat with Wessex Water

Had online chat with Wessex Water. Georgie was extremely helpful and efficient. Great customer service πŸ‘

Date of experience: July 14, 2025

PB
5 out of 5 stars

Cannot fault the service

Cannot fault the service. I reported the problem online and was telephoned within the hour by a lovely polite and friendly lady. Rudy came out very quick even though it was a Sunday evening and he spent a long time clearing the sewer blockage and using a camera to find the problem.

Date of experience: July 14, 2025

E
3 out of 5 stars

Average

Average, didn't really get what I wanted but they tried their best.

Date of experience: July 14, 2025

JS
5 out of 5 stars

Very quick and helpful service.

Very quick and helpful service.

Date of experience: July 14, 2025

MG
5 out of 5 stars

Sewer blockage

I phoned wessex water at 0810 on Wednesday 09/07/25 to report a blockage in the sewer system at goss drive street Somerset.Less than two and a half hours later David Mitchell arrived, so hats off to Wessex water for the speedy response, and in particular to David Mitchell, he worked very hard in sweltering temperature conditions and cleared the blockage by 1300, keeping us residents informed of the situation and progress, a really nice guy! Well done and Many thanks to all at Wessex water

Date of experience: July 14, 2025

JP
5 out of 5 stars

I was totally surprised by Wessex…

I was totally surprised by Wessex water, I was expecting a much harder time getting issue resolved, however Oscar was more than willing to help and was a pleasure to speak to.

Date of experience: July 13, 2025

Previous1β€’β€’β€’345β€’β€’β€’100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.