Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

Information provided by various external sources

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Contact info

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All reviews

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Showing 21 - 30 of 996 reviews
T
5 out of 5 stars

Great support and very helpful..

Great support and very helpful..

Date of experience: July 16, 2025

PC
5 out of 5 stars

Account change …

I had to contact Wessex water to amend my account as my husband has sadly passed away and it was so nice to have such an easy and quick process with a really friendly person who was able to help me through everything with the minimum of stress which I much appreciate 5 stars is definitely worth giving for the customer service well done.

Date of experience: July 16, 2025

C
1 out of 5 stars

the way we were treated is a disgrace

I contacted Wessex Water this morning at 4.30spoke to someone about no water to my property, my wife is disabled and we are on the so called Priority Services register I asked at that time do I need to go out and get water, the reply was we will send a inspector. Must have been invisible to me, however 8.30 that same morning phoned and got sent to a chat after my rant about letting us down was advised to get water and told they would keep me updated by text. I could have done this at 4.30am. I went to the shop and came back with 48 large bottles of water thinking the neighbours might want some and find the stuff I went to buy is running out of the tap. I think the way we were treated is a disgrace,

Date of experience: July 16, 2025

MA
5 out of 5 stars

Great service!

Really great service by a really excellent and thorough young man who kept me informed throughout.

Date of experience: July 15, 2025

SF
5 out of 5 stars

Great experience

Great experience. One minute wait then prompt answer. Best ever customer experience and so much better than waiting for phone call to be answered. X

Date of experience: July 15, 2025

LW
5 out of 5 stars

Wessex water

Wessex Water were doing some work for my neighbours on their water meter on the footpath. They checked ours, as it is located in the same place, and updated the tap on our meter as a matter of course. They informed us what they had done, which was a pleasant surprise, and just asked us to run the cold water tap in the kitchen for about 30 seconds to clear any air there might be. I checked the area around the meters and they have made a good job of repairing the excavation.

Date of experience: July 15, 2025

C
5 out of 5 stars

Good customer service

Had a good customer service over the phone.

Date of experience: July 15, 2025

S

SJR

US

5 out of 5 stars

A great experience, customer centric

It has been very easy to contact and deal with Wessex Water. The company has acted swiftly to the problem I raised and an engineer has visited my home to investigate. He was on time and was a pleasure to talk to. He explained what he was doing as he carried out tests and then the next steps that will be taken to, hopefully, resolve the issue.

Date of experience: July 15, 2025

KS
5 out of 5 stars

Contacted Wessex water on the online…

Contacted Wessex water on the online chat, they responded quickly and effectively and were polite and helpful. I’ve got a job reference number and know what to expect next. A good experience of contact today, hoping the next steps will be just as good.

Date of experience: July 15, 2025

K
5 out of 5 stars

Quick and easy

Quick and easy to deal with. All sorted within 5 minutes. Thank you

Date of experience: July 15, 2025

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