Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
Company details
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Contact info
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 11 - 20 of 734 reviews
LE
Garden team 3
Garden team 3. What a lovely bunch of men. Happy and chatty. Talked through the whole connection process for the outdoors section. Everything put back as was. No mess. Super friendly. Nice to meet some workers who seem to like there job 😁
Date of experience: July 14, 2025
BS
Wessex Internet - WOW
I recently switched to Wessex Internet and couldn’t be happier with the whole experience. From placing my order with Noah, the communication and flexibility have been excellent — the team worked around school runs and even phoned ahead and waited while we were out. Before starting any work, they clearly explained what they were going to do, which was reassuring. The follow-up visit to connect us went just as smoothly, with no issues at all. The engineers were helpful, explained everything and made sure we were happy before they left. A query about our old ISP was handled quickly and efficiently by Stephanie, again with no problems whatsoever. I’m really pleased with the service provided and the package delivered — the speeds and signal coverage are outstanding. I only wish I’d switched to Wessex FTTP sooner!
Date of experience: July 11, 2025
GB
Landline problem
I was having trouble with my landline which was taken over from BT when Wessex Internet came to this village and connected us 6 months ago. This morning I was finding it impossible to make an important local call so contacted the Wessex Customer Support team . Pleased to speak with a human being, Stephanie, who listened patiently to my tale of woe and swiftly gave me some actions to try. A few minutes later I was able to make the delayed call. It was a relief to get instant help. In our first 6 months wehave had some teething problems but these have been dealt with promptly and efficiently and, without exception by Wessex personnel with great respect and politeness.
Date of experience: July 11, 2025
P
Pam
US
Direly incompetent
This company should not be in business. They accepted my neighbours and myself as customers although they had no way of connecting us and no idea how to do this. In the middle of the school holidays last year Wessex closed our road making parking for us and our family visiting with small children difficult or impossible while they dug up the road to lay the full fibre cable. However they did not lay it on our side of the road we now know and their ideas on how to overcome this deficiency have proved unworkable plus they failed to keep us informed of their various failures meaning we have all been waiting many months in decreasing hope of of our promised connection. Our frustration and despair have been exacerbated by the utter lack of communication between sales, cable fitters, installers and every other part of Wessex and this in a small, rural company where one might expect communication to be a strength. The slight mitigation is that all the personnel are extremely courteous and pleasant. We are now meditating formal complaints to the appropriate authorities given that Wessex Internet's incompentence and lack of honest communication have had serious implications to our home based working.
Date of experience: July 11, 2025
NH
Really pleased with Garden Team 3
Really pleased with Garden Team 3 - they have done a few of our estate properties now and always helpful and do the work well so as not to disturb the garden areas of the property’s. Thanks guys.. 👍
Date of experience: July 9, 2025
MW
Jamie was excellent
Jamie was excellent. He made sure we were happy with his installation at every step, and was careful to use different bits for the different wall structures. Thanks. All up and running in good time
Date of experience: July 8, 2025
MG
Top job from Garden Team 3
Top job from Garden Team 3. Very neat finish, courteous and efficient. Can’t fault them.
Date of experience: July 8, 2025
M
Martin
US
Excellent service from garden install…
Excellent service from garden install team 3 - called ahead, arrived promptly, were very flexible about the installation route (including running the cable over the garage to the rear of the house), and did a very neat job. Many thanks guys!
Date of experience: July 5, 2025
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