Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
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4.6
Excellent
738 reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
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Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
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Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
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Company details
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 141 - 150 of 734 reviews
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This company is a disgrace
This company is a disgrace, communication provider for rural broadband, and cannot clearly follow their business model. Failed communication when asking to cross our property, then re routed without telling us. Local meeting to tell people what’s going on not invited, luckily a neighbour informed us so we could attend. Week later an apology email, not a call (that would mean talking to a customer) saying about their errors and poor communication. Accepted and placed an order to get connected, garden team cannot install - failed just blamed civils team. On boarding left a voice message and an email to say will do all they can to keep install date the same. Night before install no communication so Customer calls them, on boarding blaming civils, no answer to when will be resolved or even a rough timescale. Said to cancel and I will stay with current provider. Team leader leaves another email, ( no attempt to speak to customer) email states same as before just blaming civils. Why does this company have a culture of fronting their internal issues to the customer. Why do they not call and speak to customers, or can they not tell the customer bad news.
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AM
Excellent fibre,happy customer
The first team buried the cable and were very clean and tidy. Chris and Adi installed the fibre and made an excellent job. Super fast and I'm well happy. Andy
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J
Fantastic so far
Wessex internet have been fantastic so far. They kept me informed of timescales for installation, which was completed to a good standard with consultation on placemenr and cable routing. The connection since installation has been great, much better then the copper Openreach connection it replaced. Stable speeds and no noticable drop outs. The provided router didn't do everything I needed it to (6 GHz WiFi), but the support team were able to assit me in getting my own equipment configured.
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YS
Stephanie was and is an asset to your…
Stephanie was and is an asset to your company. I had a few problems, and will confess to possibly being grumpy about my new fibre broadband. Stephanie was calming and superbly professional, sorting out problems in a computer world l am not comfortable in. So grateful and happy with results. Thank you once again Stephanie. Regards Yvonne Whittingham
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JI
Your customer service team were…brilliant
Your customer service team were brilliant They handed me over to Will on your tech team who by the process of elimination found it was the router. I got the new one today just 24 hours later. Just changed the cables and everything is working. Thank you all.
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RB
Helpful & Supportive
I have now been with Wessex Internet for many years and have always found them extremely helpful and supportive. Great service from Lucy in Customer Support today, both in helping out with a technical issue, and changing my broadband service to a more suitable package. Excellent!
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T
WiFi connection ussue
I phoned in with a query about my broadband. Phone was answered quickly by Lucy, very helpful and friendly. Went through the issue with me and offered a solution which involved turning the WiFi off ( that termintes the call as I use WiFi calling dye to non existent phone signal ) Lucy phoned me back as promised as soon as my WiFi showed back on her system Problem fixed. Excellent service
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ML
Wessex Internet? Outstanding and highly recommended.
In my experience, this company is outstanding. From start to finish, the total experience was interesting and efficient. From the survey, (thank you Phoebe) to the ducting team (Jason & Co?) to the gardens team and finally to Josh our installer. For comparison, I did a speed test on the old BT broadband on the morning of my installation, which amounted to 1.67mg download and 0.36mg upload. I now have over 250mg download speed which has finally brought my property into the 21 Century! As much as I criticised the old Conservative government, I am happy to now congratulate them for a job well done by giving grants etc to the likes of Wessex Internet in order to roll out fibre broadband to the rural communities such as ours. Having said that, I very much doubt whether other companies are as efficient and friendly as Wessex Internet. A mention to Katie too on the helpdesk for her efficiency and very friendly manner. If only all British companies could be as good as WI. I’m sure we would be a world leader if that was the case. Efficiency, approachability, quality of products (the best Nokia hubs etc) and quality of service are all beyond reproach. Well done, and thank you to an excellent team for a job well done! I would most definitely recommend this company on future.
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MH
Cable installation
Matt, Mark and Timmy did an outstanding piece of work on the cable installation. Looking at the lawn you would hardly know they have been here. Pleasant, polite and hard working- credit to the company. Thanks chaps - very much appreciated. Mark & Lyn
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J
Early Days
Early days only installed last week but does what it says on the tin. Speed fast went from 22mb with previous provider to 220 with Wessex thought the iPad was going to take off. Doesn’t go out into the garden like previous provider but the have advised a Wi-Fi booster would solve that problem. Apart from channeling across and down my lawn, which I was aware would happen the rest of the installation was quick clean and professionally set up with plenty of advice. If you are able to access this company I would do so
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