Wessex Internet
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This company is a disgrace
This company is a disgrace, communication provider for rural broadband, and cannot clearly follow their business model. Failed communication when asking to cross our property, then re routed without telling us. Local meeting to tell people what’s going on not invited, luckily a neighbour informed us so we could attend. Week later an apology email, not a call (that would mean talking to a customer) saying about their errors and poor communication. Accepted and placed an order to get connected, garden team cannot install - failed just blamed civils team. On boarding left a voice message and an email to say will do all they can to keep install date the same. Night before install no communication so Customer calls them, on boarding blaming civils, no answer to when will be resolved or even a rough timescale. Said to cancel and I will stay with current provider. Team leader leaves another email, ( no attempt to speak to customer) email states same as before just blaming civils. Why does this company have a culture of fronting their internal issues to the customer. Why do they not call and speak to customers, or can they not tell the customer bad news.