Adam and Jamie, Wessex install team
Adam and Jamie turned up when they were scheduled, were polite, knowledgeable and got tje job done with no issues. Thanks
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4.6
Excellent
738 reviews
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💬Hasn't replied to negative reviews
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Review summary
Wessex Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Thank you to Jamie and Brandon
Thank you to Jamie and Brandon, for doing such a good job with the garden stage of our install. They were really friendly and accomodating. You can tell they want to do the best job for the customer.
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Very quick and efficient installation…
Very quick and efficient installation of the wires in the garden. team 4 were polite and helpful. Will be glad when it’s all up and running! Many thanks
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Team 3 great
Team 3, cheerful despite it being the last job on a humid day! All completed and tidy. Thanks Wessex 😀
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Company details
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Website
www.wessexinternet.com
All reviews
738 total • Write a review
Showing 121 - 130 of 734 reviews
CV
What a revelation
What a revelation! Joining Wessex Internet after 50 years of suffering with BT! We went from 0.14 Mega bits with BT (NO I am not joking!) to 180 with Wessex, just brilliant! Wessex are cheaper, the staff are extremely friendly and most helpful, you actually get to talk to a real person, in our case 7 miles away (NOT half way around the world like with BT!), if like us you are over 70 and never grew up with IT, computers etc, Wessex personnel have the patience of saints! We wish Wessex had been around years ago!
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MR
Great local company
Great local company. Had a problem with our WiFi which turned out to an issue with the router. Rang customer service and was answered within 4 minutes on a Monday morning! They found the problem straight away and by the afternoon we had picked up new router and were back online in the evening. Great company with great staff.
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P
It was talking to Graham that convinced…
It was talking to Graham that convinced me. I was a bit wary of jumping ship with my provider, but he took me through the steps and all the way through he has been very helpful. The end result is that I have a faster internet which isn't dependent on overhead lines and telegraph poles.
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J
Great service
Great service, they came on the days they arranged, on time. Chris P did the inside work, clean and tidy workmanship, he didn't leave until he knew everything was up and running, which took a little while. Really pleased with the service received, will definitely recommend to friends and family
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nm
Problem with app.
Swift and helpful response from Arron. He understood my query, explained the situation and gave me the info I needed. Excellent service.
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LC
They have done precisely nothing
They have done precisely nothing. We signed up. They did nothing. When chased they gave us a date. Nothing happened. They say they are having difficulty finding a telegraph pole they can use. Then silence. Are they picking off low hanging fruit and leaving the rest to rot?
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VN
Adi was very professional and very…
Adi was very professional and very helpful as well as being charming. He was quick and efficient and very polite - very important as my father is 86. Thank you Adi
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S
Had a real kerfuffle with my router
Had a real kerfuffle with my router recently, couldn’t get it to connect no matter what I tried. Like many would, I thought, “Let’s just reset it and see if that helps.” Pro tip: do not reset your router! Thankfully, Ruby was absolutely brilliant. I must have called her every 30 minutes at first just for updates, and she was always friendly, patient, and helpful, never once showed any frustration with my constant check ins. Then there was Will, who truly went above and beyond. He dropped what he was doing, reconfigured a new router for me, and had it ready to collect within the hour. Incredible service. You simply wouldn’t get this kind of support from other service providers. Ruby and Will both went the extra mile to get me reconnected, and I can’t thank them and, the whole team at Wessex Internet enough.
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