Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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This is the first occasion we have utilised Waterfords to market our property and we have been delighted with the level of overall service we have received from Darren Walter and his colleagues in Yateley. The level of advice and support we have received has been excellent and helped us through a quite testing process to achieve a successful exchange of contracts.
Date of experience: October 30, 2018
We bought a lovely family home with Waterfords. Staff were always friendly and accommodating. Communication has been excellent and polite at all times. Overall we received a professional and personal service.
Date of experience: October 26, 2018
Waterfords have been super helpful all throughout the process. Darren has kept me informed at every stage and has dealt with all issues in an efficient and friendly manner. I would not hesitate to recommend Waterfords in the future. Thanks team for all your help!
Date of experience: October 25, 2018
Absolutely excellent from start to finish. All the staff, headed by Darren Walter, kept me fully informed throughout the transaction and right up to exchange. The personal service of Darren was instrumental in progressing the sale and throughout the chain. I have no hesitation in thoroughly recommending Waterford’s .
Date of experience: October 25, 2018
US
Darren Walter at Waterfords Yateley was amazing during the sale of my property. The process encountered some difficulties and he went above and beyond to keep the process moving smoothly. I would not hesitate to recommend him and his team. He was always positive, helpful and supportive.
Date of experience: October 25, 2018
I highly recommend Waterfords Estate Agents as they handled the sale of our property in a timely and very efficient manner. Darren the Director communicated effectively at every relevant stage. He kept the momentum going especially at the delicate and critical stages of the sales process. Communication is highly key in all house transactions and in every step of the process with people being interested in the property to a buyer confirming an acceptable bid and eventually leading to the conclusion of the sales process and finally the exchange of contracts. We are ultimately very satisfied with Darren, his team and Waterfords Estate Agents.
Date of experience: October 24, 2018
Waterford’s have been excellent in my recent purchase , Darren at the Yateley office has been brilliant nothing was too much trouble also returned my calls , would highly recommend and definitely use again
Date of experience: October 24, 2018
US
Issy Jones was an absolute pleasure to communicate with. I was super worried about having to liaise a move from near 200 miles away and she made sorting the virtual viewing and submitting an offer a total breeze. I look forward to working with Waterfords throughout my tenancy.
Date of experience: October 23, 2018
