Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I canβt fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I recently used Waterfords to help rent out our property. I could not fault the customer service and quick actions from the company in helping us to find a tenant. I would certainly recommend them and will be using them again in the future. Nothing was too much trouble. Special mention to Chilton, Issy and Matt thankyou!
Date of experience: October 23, 2018
I would not hesitate in recommending Darren at Waterfords who is currently engaged in the sale of my property. He has been professional, patient, supportive and understanding from the outset, not at all pushy, but driven and proactive, and his knowledge of the local market is second to none. The proof of a good agent is the continued service beyond the sale, this is where Waterfords excel, especially in a In a difficult market. Do not be tempted to go cheaper elsewhere, invest your money soundly and be confident that Darren and his team will do their very best for you.
Date of experience: October 17, 2018
Have worked with the team in Fleet for 9 years. Recently working closely with Hazel, Issy and Sam. They work well as a team, communicate effectively both over the phone and in person and present themselves well. On a recent viewing, a family member commented how especially impressed they had been with Issy when meeting her following a viewing.
Date of experience: October 15, 2018
US
The Chobham office. Ryan and Luke offered great guidance and were heavily involved in selling our house. Their local knowledge and market knowledge was first rate. Luke especially was effective and always available for advice, in fact both Ryan and Luke were always available for guidance. Both very approachable and likeable. If youβre looking to sell or purchase in this area, I have no hesitation in recommending this office
Date of experience: October 15, 2018
US
Absolutely brilliant. So many nightmare stories about estate agents. Waterfords at Yateley really made it very easy for us. Special thanks to Sarah who couldn't do enough for us and we were the purchasers. Chased up vendors solicitors every other day really got stuck in. Would highly recommend Waterfords and DC Law (Charlotte) for conveyance they really do work hard together. The whole process took less than 7 weeks from agreed purchase price to completion. Also a very special thank you to Bradley who introduced us to the property and arranged a very fair price.
Date of experience: October 11, 2018
I was very hesitant about using an estate agent but the team in waterfords in Yateley... Sarah, Darren and the rest of the team are great. Friendly, helpful, professional & guide you on any questions, however silly you may think it is. I would not hesitate to use them again.
Date of experience: October 9, 2018
