Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Immensely pleased with the service provided by Luke, Lynn, Ryan and George at the Chobham office Extremely communicative with us throughout our whole purchasing process and very happy with the negotiations on our behalf. Would be pleased to use them again whether purchasing or selling!
Date of experience: November 13, 2018
Hazel was very accommodating with viewings and went above and beyond to find me and my family my new home.
Date of experience: November 10, 2018
Lovely staff who handled my search for a new home. They were very professional yet empathic while taking me through the entire process. Weldone Matt and Chilton.
Date of experience: November 9, 2018
I couldn’t recommend Waterford’s in Chobham enough. We have just completed on a complicated process with a long chain that experienced no end of difficulties but Ryan and Luke were tenacious, proactive and communicative every step of the way. They always had our best interest at heart and made sure we were able to buy our dream home.
Date of experience: November 8, 2018
This has been a very easy and smooth arrangement, very professional and Mark my letting agent was very helpful as this is my first rental Thank you Mark Regards Tom
Date of experience: November 5, 2018
Excellent Dedicated Service from Ryan and Luke. I highly recommend this company to sell your house.
Date of experience: November 5, 2018
All parties that I dealt with were extremely professional and courteous. I would not wish to single out anyone in particular but Ryan, Luke and Michael were exemplary. Support staff were also very helpful as I was not always able to speak directly to these gentlemen when they were unavailable.
Date of experience: November 2, 2018
