Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I canβt fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Five Stars for Waterfords Camberley! Very happy to recommend - they helped make our home purchase very quick and relatively easy. Special mention to Shaun Barnes for going above and beyond in making sure every stage of the process was smooth.
Date of experience: January 17, 2019
Sarah Turner and Michael Thomas were brilliant throughout the whole process and responded and followed-up promptly throughout.
Date of experience: January 9, 2019
Truly excellent service from start to finish. Particular mention of Darren and Sarah who have made the experience almost a joy!!!!
Date of experience: January 4, 2019
US
Everyone at Waterfords was helpful and friendly throughout the process, which helped to keep the stress levels low. Good communications as the process progressed through to completion. Thanks to Shaun for everything he did to ensure a smooth transaction.
Date of experience: December 22, 2018
Lovely, friendly, efficient and caring team. Izzy and Hazel have been handing our viewings and offer, and have made sure that we are aware of all tiny details as well as feel looked after throughout. Looking forward to the next steps. Thank you
Date of experience: December 19, 2018
We found ourselves in the situation of rushing to try to move into our new house before christmas & with a little baby the process was made even more stressful. However because of Joe's outstanding work ethic we managed to achieve this goal & moved into our dream house 2 weeks before christmas. Thank you so much to waterfords team and especially Joe for his relentless work to get it over the line.
Date of experience: December 18, 2018
Excellent service, punctual approach, efficient on information and competitive, we shall strongly recommend Waterfords to friends and family.
Date of experience: December 17, 2018
Very good company. Would recommend you speak and deal with Sean Barnes at their Camberley branch. Most helpful, most professional,most friendly (unlike their sales manager)
Date of experience: December 16, 2018
Iβve been very impressed with Waterfords in Camberley. I am a local landlord and prefer to use Waterfords because of the support and professionalism they offer. Emily is always there to offer advise ref: contractual details, Matthew has kept me regularly updated and filled the property quickly, Chilton has offered sound advice and forwarded information to support his suggestions regarding pricing and marketing. The whole team, Sam too, have been very supportive and helpful and I enjoy working with them. Amy.
Date of experience: December 13, 2018
