Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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It was wonderful being shown around the property by Alex. He answers to your queries patiently and politely. He is calm and respectful and I see great potential in him. All the Best Alex in reaching greater heights in your career.
Date of experience: October 13, 2022
Very satisfied with the service I receive great communication. I don’t have to worry about anything relating to my flat. It is all taken care of very professionally
Date of experience: October 12, 2022
Matt Blackman at Camberley is one of the best estate agents I’ve used, nothing is too much to ask and we’ve always had super quick responses from him. Highly recommend!
Date of experience: October 12, 2022
Fiona at at Waterford’s has looked after my property for over five years as it was hers I trusted and relied on her experience for managing the tenants so well and I am sure the tenants were comfort as well
Date of experience: October 11, 2022
Me and my partner has been very impressed with Waterfords and mostly Josh. Josh has been hands on from the beginning, he has been flexible, consistent and communication has been faultless. When viewing the house, Josh was not only knowledgeable in telling us all about it, but wasn’t hiding behind any issues the property had. His turn out was exemplary and dressed professionally. very welcoming to both of us. Highly recommend
Date of experience: October 11, 2022
matt was amazing when helping me rent my property! was alway checking up on me and making sure everything was going well
Date of experience: October 11, 2022
Matt was really helpful at answering all my questions about the right area to rent etc, he was never too busy to answer a call or help, will definitely recommend Matt to anyone who needs help finding a property!
Date of experience: October 11, 2022
Great service and value for money from Waterfords. Our house sale fell through and Henry had another 7 potential buyers lined up on the next Saturday. Then 2 offers followed one of which was £20k over the asking price. Couldn’t have asked for better customer service, trustworthy and honest people, no underhand sales-play. Well done Henry and thank you Waterfords.
Date of experience: October 9, 2022
We have nothing but praise for the excellent service we have received from Waterfords, both in the letting and selling of our property. We are impressed by the professionalism of everyone we have dealt with and spoken to, most recently with Darren, who has liaised between all parties concerned with diplomacy and efficiency. He has kept us informed at all times, probing for progress reports during a protracted conveyancing process and his calm, pragmatic approach has been most reassuring. Thank you, Darren and Staff!
Date of experience: October 8, 2022
