Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I canβt fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I have been dealing with Waterfords for more than 18 months now and Matt & Alex have been and always are superb !! great service, fast and always in touch !
Date of experience: October 18, 2022
Matthew is a very helpful chap for us , we have been with Waterford's for many years as have my mother and in laws with all our rental properties and find them to be very good.
Date of experience: October 17, 2022
Used Matt and his team when we moved into Camberley a few years ago - he was professional and responsive throughout, and continues to be top notch whenever we have a query or issue.
Date of experience: October 14, 2022
We are private landlords with a portfolio of over 40 properties in Camberley. Waterfords will always be an agent we would call upon to assist us with the marketing of our properties. We always feel reassured that Matt & his team have everything in hand and are always considertate when dealing with any occupying Tenants when booking viewings.
Date of experience: October 13, 2022
US
It was wonderful being shown around the property by Alex. He answers to my queries patiently and politely.He is very professional and respectful. In absence of Alex couple of times, Matt communicated and updated me about the property status with right information. Thank you so much for both of you. Great Service.
Date of experience: October 13, 2022
US
Matt, the letting manager have been excellent, he knows how to make things easy and very professional. Not only that, the after care was great too. I strongly recommend him as the employee of the year. Once again, thank you so much for assistance on renting these 2 houses.
Date of experience: October 13, 2022
Excellent service from Alex and Matt!
Date of experience: October 13, 2022
Very pleased with the services from Waterford. Alexsey is a thorough professional right from the moment we met him. He was very pleasant to meet, nice hospitality, very patient, highly professional, and showed us around the property giving us every detail that helped us in learning and making a decision about the property. He was very kind in helping us out in the offer process as well and guiding us in stages where we got stuck. He paid attention to detail, his response was timely, he followed up to make sure things are running smooth and made the process very easy for us and we could not have asked for more. Highly recommended this team of Alexsey and Matt.
Date of experience: October 13, 2022
We are re marketing one of our rentals with Waterfords, who we have repeatedly used for many years. Matt is our contact and as always, has been extremely helpful, informative and professional. His knowledge on the current market has been very reassuring and has been excellent at keeping me informed about booked viewings.
Date of experience: October 13, 2022
