Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I have been looking, continuously for the last month, at properties through variety of Estate Agents and have had a variety of experiences from different agents when showing me around. I have dealt with agents who believe there only role is to open the door, making no attempt to engage in the viewing, have no real idea about the property and one agent who was texting on their mobile phone through most of the viewing! So it was a very pleasant surprise and a big improvement when I had a viewing with Michael Thomes of Waterfords recently. Michael was not only dressed very smartly but also was very professional, fully engaging and made every effort to answer my questions and prompt me with ideas regarding changes we may have wanted to make to the property. Well done Waterfords and well done Michael!
An amazing experience from the beginning! Dealt with by Matt who arranged the whole referencing, and then the move in process was handled fantastically by Elise. Smooth process had all round and I can not wait to spend every day in my new home! Thanks guys!
Really brilliant service, had a woman called ellie who was so helpful, really couldn’t of asked for better. She was amazing!!
I rented for about 5 years from Waterfords and was overall pleased with the experience - Waterfords was better than any previous letting agency I have used. I was also fortunate to have an excellent landlord who was quick to approve repairs and upgrade the property on request. Fiona at Waterfords was very helpful in particular and made my end of tenancy as easy as possible and even went out of her way to assist me after I moved on.
It's difficult making the best of an already stressful event amidst a pandemic, the nail-biting timescales of stamp duty relief, chains breaking down, buyer demands etc. etc. etc. However stressed, upset and despondent I felt at times Oliver, the Manager at Waterfords, Camberley was a steadying and reassuring influence and kept things on an even keel. On the whole I was kept updated with the good and the bad. Oliver worked hard to keep things on track with all parties. He has an even, but commanding temperament which is ideally suited for his role.
Fantastic agency. We are about to rent our second property through these guys and they have always been very professional and efficient. Happily recommend to all thinking of buying or renting
I have recently rented a property through the Waterfords Fleet branch and am very pleased with the experience. Ellie and Elise have been absolutely brilliant throughout the whole process - friendly, helpful and prompt in responding to any questions I have had. Would definitely recommend!
Our whole experience from start to finish was thoroughly pleasing, no request or question was too big an ask, everything felt like it was sorted swiftly and professionally. Could not recommend Matt more highly, thank you to him and the incredible team at the Camberley office.
