Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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After recently registering with over 40 agents for a daunting project for a long distance "life" move into the area, Sam and the team at Waterfords have been nothing but "extraordinary". Sam really has stood out from the crowd during this unusual time in the property market. "Amazing" sums up our overall experience. Sam personally went over and beyond his remit to help us in our process. Sam was quick to respond and communicated openly.He built my trust quickly with his integrity and really took the time and interest to understand our requirements. We are new to the area and again Sam was an oracle of information,giving us good insight into the property and area. I highly recommend Sam and the team T Waterford. "Amazing"....,"Well done"....."Happy:...and "Thank you".
Helpful and Efficient Estate Agent Samuel and Ellie helped us a lot during the letting and it’s process, even we are just tenants. They worked fast and responsive which was impressed us. Thank you very much, Waterfords!
Waterfords handled our first purchase with integrity and professionalism throughout making the transition of purchasing our home as smooth as possible. Liam typifies exactly what an estate agent should be, allowing you time and space to view the property in a no pressure environment whilst being well informed and knowing the specifics upon request. Any queries we had were handled in a quickly and timely manner and communication was consistent and concise but never overbearing. I would have no hesitation in recommending their services.
We were so impressed with Waterfords right from the get go. The contact before and after the viewing was exceptional. We had a viewing today with Ellie for a letting, and Ellie couldn’t have been more helpful. Ellie was so friendly and so knowledgeable on the property. It was clear from this that Waterfords was a very professional company and, therefore, we knew straight away that we were going to make an offer on the letting. Sam was also extremely helpful in this process, and guided us through the process of securing the tenancy with ease and efficiency, and sorted everything out for us. We were very impressed and cannot praise Ellie and Sam enough. We look forward to dealing with Waterfords as we move into our tenancy.
We originally contracted Waterfords to manage our sale in 2018, but, after they'd secured us a buyer, our circumstances changed and we had to pull out. They didn't make a fuss about this at all, and when we resumed our sale in 2020, they honoured their original quote, and still had all the original photos and a key, which made it very easy to come back to market. The team at Waterfords handled the sale very professionally, with regular updates on prospective buyers and honest feedback on how the house was performing on the market. Once they'd secured us a buyer they liaised with the other party and with the estate agent for our onward move to ensure that things were progressing and that everyone was in the loop. Overall we're very happy with their performance and would be happy to use them again in future. We dealt with a number of the team over the years, all of whom were polite, friendly and helpful, but special mention to James, with whom we were most regularly in contact and who was always a pleasure to deal with. Many Thanks Waterfords!
Liam and his colleagues at Waterfords Estate Agents made the whole process very easy and kept us informed at every step. I thoroughly recommend them.
As a potential client of Waterfords, I was treated with such professionalism and honesty. I was extremely confident in Waterford’s knowledge, advice and expertise and Liam remained supportive, understanding and enthusiastic throughout the initial meetings and beyond. Unfortunately I was unable to proceed with Waterfords, but I wouldn’t hesitate to recommend them to friends & family (above the estate agents I was tied in with!!)
Shaun and his team were very helpful throughout the whole process.
