Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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James came to value our property, very professional, offered good advice, very knowledgeable of the local area. Would recommend!
Date of experience: March 15, 2023
Great experience of renting thanks to Jack and Rob in the Fleet office. Its our first rental and they have made the process easy and stress free. Would definitely recommend them if you are looking to rent.
Date of experience: March 11, 2023
US
From start to finish the whole process of selling my property has been straightforward and stress-free thanks to the guys at Waterfords Yateley. James and Harry communicated well, provided friendly advice and ensured I achieved the best price for my property. The property sold very quickly, and we have just completed in under 10 weeks. Thanks for all your help!
Date of experience: March 10, 2023
US
Initially our experience was good as the agents notified us that the landlord was interested in our offer the day after we viewed the property. They were very available by phone and email and all seemed to be going very well. Unfortunately they used a third party reference checking site called Goodlord which made the process very confusing and inefficient. In the end it took us nearly a month and a half to complete the reference checking and to be given the ‘all clear’ to rent the place. We found out our application was approved 4-5 days before our move in date when we had viewed the place nearly a month and a half prior. The experience was very stressful in the end and we did not feel the service we received was at all personable or that the communication was transparent. We love the property we have moved into and are grateful for that, but going forward we would not choose Waterfords again.
Date of experience: February 23, 2023
Alexsey was excellent from first contact to last - always available when needed and communicative with the latest developments. Thank you Alex! I would highly recommend Waterfords.
Date of experience: February 21, 2023
US
The team at the Yateley office, and Harry in particular have done an amazing job with our house sale. It's not been without its ups and downs, but throughout Harry has been positive, keeping in touch with regular updates and pushing hard to make sure things happened. I spent years running estate agencies, and this was the sort of service I always wanted my teams to achieve. Highly recommended!
Date of experience: February 9, 2023
Henry was an absolute star throughout it recent house sale. He went above and beyond and always kept in contact. Thank you Henry, highly recommended
Date of experience: February 1, 2023
Recently purchased our first home with Waterfords in Yateley. James was especially friendly and made us feel very welcome on our visits to our future home. Harry was also great at communicating with us about the ongoing purchase. We would certainly recommend using Waterfords if you are thinking of buying a home.
Date of experience: January 26, 2023
