Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Lizzie was great the whole time me and my partner were looking for a property. She would always think of us and give us the heads up before properties went onto Rightmove. On the viewings she would answer any questions we had and always carried herself in such a positive and friendly way. I have told all of my friends to give her a call if they are looking in the Yateley area!
What a breath of fresh air Waterfords are! From the get go, they have been professional, thorough and a pleasure to deal with. Elise, who we have been speaking with, has been amazing. The viewing we had a couple of days ago was a real pleasure (a strange thing to say about a house viewing, I know!). Elise was more than prepared, she answered all of our questions before we even asked them. The level of detail in both the handouts and the actual viewing was brilliant, this is clearly an estate agent that takes pride in its reputation! Although we didn't make an offer on this particular property, I hope we are able to find our next home with Waterfords!
Elise, the Property Consultant at Waterfords was brilliant - I don’t normally have much to say about estate agents showing buyers around properties but she really stood out. She had clearly done her homework on the property, pointing out a lot of interesting features on the property beyond the standard that you might not notice whilst walking around and was also able to answer all the questions we had there and then. Although we didn’t put an offer on this particular property, Elise did a fantastic job throughout the viewing as well as following up with us afterwards, so I would thoroughly recommend using Elise and Waterfords if you are looking to sell your property.
Although we didn’t go for the particular house we saw with Waterfords in the end, we could not fault the agent Elise Griffin. Elise was professional yet friendly; fully engaged during the viewing, provided us with a brochure including helpful info (boiler age, water meter presence, utilities etc) in addition to the standard agent information. Crucially she was also excellent in keeping in touch after the viewing without making us feel pressured. Hopefully we’ll find the right home for us soon but I wouldn’t hesitate to go through Waterfords as an agent again.
It only took me 2 days to get a new place. I chose a property while browsing through rightmove.co.uk, called Waterfords for a viewing. Ellie answered and was able to set up one for me the next day. Very professional and charming gal. I am not a fan of bull**** and I am happy I didn't have to experience any of it during the whole process. Thank you Ellie,
Lizzie and Liam in the Yateley office were so helpful throughout the whole process. They were informative, reassuring and professional. It was a pleasure to find our next home through Waterfords and even after we had completed they continued to help with any queries and went out of their way to get everything sorted. I would not hesitate to recommend the perfect duo - Lizzie and Liam at Waterfords.
We had the pleasure of liaising with Waterfords, Yateley for a property purchase. The team was always professional and friendly. Lizzie Singler did a fantastic job. She was very personable, proactive and an excellent communicator. Whenever we would call, she would always pick up promptly to ensure any issues we had were dealt with quickly and efficiently.
We found Michael Thomas very professional and tougher in his approach .He put us at ease and would recommend Waterfords Estate Agents
