Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I recently moved into an apartment and it only took start to finish 1 week. Amazing team at Waterford’s. Huge thanks to Ellie and Sam They couldn’t have done enough.
I highly recommend it! I wanted to rent an apartment and I had good service. All the people I spoke to were very polite and friendly, professional and fast and helpful. They were always quick to reply so that's always a bonus!
Fiona, Elis and Sam from the Fleet Team handled both our tenancies from beginning to end. They were always quick to reply and make prompt arrangements whenever we needed them and would gladly recommend their services to everyone in the area.
Looking to buy a house I went into Waterfords to see if they had any relevant properties. I was welcomed by Elise Griffin who was notably more professional and helpful than a number of other agents I had visited that day. Elise asked pertinent questions to really understand what I was looking for and she clearly explained what Waterfords will do in the buying process. I am hopeful Waterfords can find me a house and, if I were selling, I would welcome Elise as my sales agent. All together a cut above the rest of the agents I had seen that day.
The service we received from Waterfords was professional and quick. Ellie was very knowledgable about the property during our viewing and kept us updated throughout the process before quickly securing the property for us. Easy communication was a big plus and made the process very pleasant.
We contacted Waterford’s regarding a couple of properties, Sam was really helpful in getting us booked in for a viewing and showing us around. He answered all the questions that I had being a first time renter and made it a really easy and simple process from start to finish.
