Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I chose Waterfords as they promised me they would get the best price possible for my property and they did. Luke valued my property and was excellent, professional and knowledgable. My flat sold in less than 2 weeks after just 4 viewings. As the sale progressed, I worked with Tom from the Fleet office who was fantastic. He always kept me updated, acted professionally and was always responsive to calls and emails. Thank you to Ben, Luke & Tom, I really appreciate it.
Top class service every step of the way Having rented my house in the past through different estate agents and receiving some pretty poor service, I was very keen to find someone I felt comfortable with and trusted this time around. Waterfords were recommended to me by a friend so I phoned up and Matt Blackman came out to provide a valuation and discuss service levels. Right from the start Matt was first and foremost, clearly a good guy, he was super professional, friendly and really helpful talking me though all the options and how they work. Talking though some recent successes they have had and market conditions, he suggested we market the property at a higher rate than I originally anticipated and we agreed on rates and terms very easily. Unfortunately there were some hold ups on my side with the dates, but Matt was so patient, and never pestered (unlike a lot of agencies) and called me every time on our agreed catch up dates, which I really appreciated. Once we had some dates in mind, Matt came back out and took some great photos to market the property which went live on Rightmove the same weekend he took them. By the following weekend, we had a series of viewings all nicely grouped in to one afternoon which was very helpful, and an impressive turn around time. I popped in to the office to drop some keys off and met with Rob Hawkins, a colleague of Matt, who was also excellent and talked me through the viewings and the process very concisely, again alleviating any concerns I had and answering all of my questions. Long story short, one of the viewings offered on the property at the full asking price after the first weekend, which was great! Rob called me to convey the offer, talking me though all the details, the tenants and their backgrounds, as well as some finer points around furniture etc. Which was all very agreeable. To summarize, Every step of the way I felt as though nothing was too much of an ask for Rob and Matt and they were both always super responsive to emails and calls. Fundamentally, they are good, approachable guys, they were professional, never pestered and I always felt as though they were working with my best interests at heart. Furthermore, Matt clearly knows his market and I was delighted to secure a higher rental value than I initially anticipated. I could not rate my experience more highly, and I will certainly be recommending Matt and Rob and the rest of the Waterfords team to anyone else I know looking to rent. 5 star service.
Matt Blackman was extremely helpful, professional and efficient. He kept me informed throughout the process without having to be prompted, he even helped us print out signing documents when our printer gave out hehe. The whole process was very smooth. Keep up the good work
First I started talking to Sam who gave me the notification that the house was available, then I finished my process with Eliie, they are both very nice people and willing to help when we need.. Ellie was the one who was with me the most in everything, she is a super nice person, friendly, and willing to help with any questions we may have.. I was very happy with your work. thank you for everything . great agency and fantastic group!
We contacted Waterfords Estate Agents as we were interested in a Market Appraisal being carried out on our property. Our initial call was taken by Oliver (Olly) Manning who provided all the information we required. Oliver couldn’t have been more helpful with his positive attitude and he promptly arranged the Market Appraisal. We are grateful to both him and Waterfords for their professional response and service. David
Tkx very much to Liam, did a good job under different circumstances
Although we did not purchase a house through Waterford’s Liam in the Yateley branch was very helpful and good communication by email when houses came onto the market
We have been extremely impressed with the professional service provided by Waterfords especially Sam who is an absolute gem. She has been instrumental in resolving all the issues that our tenants have faced and takes personal interest in resolving these issues. We are extremely thankful to her and Waterfords for such professional service.
