Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I canβt fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Elise Griffin and Olly Manning are professional and knowledgeable. If you are looking for a caring team of people then Waterfords is for you. Olly and Elise it was a pleasure. 6 stars from us.
Date of experience: May 17, 2022
Waterfords Employee's attended our school to deliver a session to our Year 10's on Finance, Mortgages and Lettings. They put a lot of effort into the presentation and the students engaged well. They were very professional and delivered a great session. Elise, Olly, James & Matt did a great job of making a connection with local students and hopefully creating an ongoing partnership with our school. Thanks Guys
Date of experience: May 17, 2022
Thank you Waterfords for selling our house in Brookwood, Woking. Our special thanks to Ollie for his enthusiasm, and expertise on his first sale at this office. Dear Ollie, you will make a successful career in the property market. Best wishes, Maureen and Derek
Date of experience: May 14, 2022
Over the past year my daughter and her fiancee have been attempting to purchase their first home. I have tried to support them and have been staggered at the incompetence and attitude shown by many of the agents we have dealt with who will say anything for a quick sale without any thought to the consequences. It has been an eye opener for all the wrong reasons. Sandra Krol has been the exception and although we have not proceeded on either of the two properties we viewed with Sandra, she has remained friendly and we have never felt pressurised. She has the clients best interests at heart and has stood out for being sympathetic and honest. For that the three of us are extremely grateful. She is an asset to Waterfords. If we do need further assistance in the future we will not hesitate to put our trust in Sandra.
Date of experience: May 12, 2022
I asked Waterfords Letting if they were able to arrange for a valuation on the property that they manage for me. Not only did they do so with their in-house sales team, they sent me detailed research of the market and analysis that supported the value they provided - within 24 hours of asking. Outstanding quality and service that are hallmarks of the Group. Thanks, Guys!
Date of experience: May 12, 2022
Josh Mills from Waterfords has been outstanding throughout the whole process and I cannot fault him, credit to his team!
Date of experience: May 10, 2022
Recently moved from Fleet to Camberley, it wasnβt the easiest of purchases, took its time and had its challenges but Sandra Kroll in the Camberley office picked up the baton and was always there to smooth the path both for me the buyer and Iβm certain for the sellers too. She was at the end of the phone with an enthusiastic and friendly approach with nothing being to much trouble. Day of completion eventually arrived and when I collected the keys, happily she was in the office to see to be able to thank in person. Great job, well done Camberley. . Thank you.
Date of experience: May 10, 2022
