Review summary

Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

A* From Me

From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!

PM
Highly Recommended

Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.

S
I don't usually write reviews...but feel I need to make an exception

The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.

J
Poor Communication

I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 151 - 160 of 996 reviews
AG
5 out of 5 stars

Great experience dealing with Josh and…

Great experience dealing with Josh and Sam from the Fleet branch. Very quick and helpful. Stress free which is what you need! Would recommend

Date of experience: June 1, 2022

S
5 out of 5 stars

Flat

We were desperate for a place to live while waiting for our house to complete. The team at Waterfords really helped us find somewhere. Josh, Robert and Sam have all been very helpful.

Date of experience: June 1, 2022

J
5 out of 5 stars

Flat sale Camberley

We know Waterfords well - the lettings team have managed our recently sold flat for many years and always provided a great service. When it came to selling the property it was a given that we would ask Waterfords to handle the marketing and sale. We were not disappointed. Sandra Kroll was enthusiastic and truly professional throughout. She ensured a successful sale for which we were very grateful. A credit to the company, she is helping Waterfords maintain its reputation for outstanding customer service. John

Date of experience: June 1, 2022

PK
5 out of 5 stars

Waterfords - Yateley - James

Accurate, honest, non-pushy and friendly. Whilst the house we viewed did not tick all the boxes, James listened and took on board our feedback. He had local knowledge and gave us confidence that the area we were looking in was right for us. We appreciate it’s a process and we are sure the next property will exceed our expectations. Thanks James.

Date of experience: May 31, 2022

C
5 out of 5 stars

Harry at the Yateley office of…

Harry at the Yateley office of Waterfords has been amazing professional hard working and very committed to getting the sale of my flat finally through the sales process liaising with both solicitors and the buyer as well as myself always in a very professional manner . I would recommend Harry and all the team at Yateley as they provide an outstanding efficient professional service.

Date of experience: May 31, 2022

TC
5 out of 5 stars

From when i first called to inquire…

From when i first called to inquire about viewing a property to when i completed on the purchase, Sandra and the rest of Waterfords have been excellent at answering any and all questions i had. Always easy to contact and quick to reply.

Date of experience: May 30, 2022

E
5 out of 5 stars

House purchase

We recently had an offer accepted on a property marketed by Waterfords. Ollie has been very helpful, knowledgable and quick to respond to our queries. He organised a second viewing at short notice for us and quickly arranged to check measurements for the property when they weren’t on the floor plan, going out of his way to get this done. He ensured we had a contact in the office when he was away to keep in touch with and Sandra was also very helpful. Thank you for making it an easy process!

Date of experience: May 29, 2022

S
5 out of 5 stars

We used Waterford’s letting services to let

We used Waterford’s letting services to fully manage our property while we were living abroad. Fiona did a great job of managing the property over the last 4 years. The tenants were kept happy and all maintenance issues dealt with promptly.

Date of experience: May 25, 2022

rj
5 out of 5 stars

what a good lad

I made contact with Waterfords a month ago and have been impressed with there overall team work. for the last 3 weeks Oli has been dealing with the sale on my property. Oli is always very polite and i think his best attribute is he will always call you back, even if its good news bad news no news or just catching up. and he's sold my property. Good Lad

Date of experience: May 24, 2022

P
5 out of 5 stars

Bravo!

Liam has been a breath of fresh air. We were previously purchasing a property before and the service provided was awful but since dealing with Liam we have updates every other day and he is always there if we need to ask any questions. Thank you so much Liam!

Date of experience: May 19, 2022

Previous1•••151617•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.