Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I have just sold my property with Waterfords Camberley. From the very first email they have been excellent. From setting realistic expectations for time frame and asking price, through to superb communication every step of the way; emails have always been promptly replied to, calls returned, and information provided in a clear manner. I am a first time seller and they could not have made the process easier. Branch manager Nick and the whole team have been friendly and courteous. I have dealt mainly with Sandra, and I cannot commend her highly enough. She took stunning pictures of my property, used her knowledge and expertise to market the flat and secured a buyer in a very short time time. I would recommend them to anyone looking to sell their property.
Date of experience: June 23, 2022
I had Oliver at Waterfords Camberley out to value my property the other week. He was knowledgeable, insightful and provided me with all the information needed. I won’t be moving just yet but when I do I will certainly be giving Oliver a call
Date of experience: June 17, 2022
US
To keep things pretty short and sweet, I was personally working with Sandra Krol from Waterfords in the hope of buying a property. She and the team she works with have been fantastic and incredibly quick at getting back to me and resolving any hurdles I hit along the way. Sandra was personally able to secure me a property I had my heart set on with ease and with little negotiation. Along with that, she was very professional but also spoke and interacted with me on a personal level which made then entire process less stressful.
Date of experience: June 16, 2022
Liam was our agent throughout the process and we couldn't be happier, he was so caring throughout a challenging chain and shared our joy when we had finally exchanged. Thanks Liam, we will definitely be recommending you to our friends and family!
Date of experience: June 16, 2022
Nick at camberley. Lovely guy we bought our house through him in 2003 and he remembered it down to the dogs scaring my wife upon the viewing. Top guy and wouldn’t go anywhere else. Thanks Alan and Trish
Date of experience: June 14, 2022
Thanks Oliver for showing us around. Really appreciate good communication and professional service.
Date of experience: June 13, 2022
Sandra was great. Provided a fab service and found us our dream property.
Date of experience: June 13, 2022
It was an absolute pleasure to have Oliver value our house last week. From the moment he arrived he demonstrated an expert knowledge of the market and was able to give us the best advice for our circumstances. which not only put us as ease, but gave us a great deal of confidence in selling our property; whilst not being pushy or salesy at all.
Date of experience: June 13, 2022
I appreciate the prompt courteous interactions I had with the agents from Elliot, who showed us round, to Matt who handled the administrative matters in the office.
Date of experience: June 8, 2022
