Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I don’t tend to write reviews however since the turn over has been seemless, I felt the need to thank Waterfords estate agents and thank Josh mills specifically for making sure as a tenant im being sent relevant emails and paperwork and are kept up to date with the progress of our application. Communication was good.
Date of experience: June 24, 2022
I sold my flat through Waterfords in Fleet and can I say property consultant Henry Evans was amazing 👏. He was very professional and thorough throughout the sale, I would like to thank him and the whole team in Fleet. Christina
Date of experience: June 24, 2022
Olly from Waterfords Camberley showed me round a flat in the courtyard recently and was very professional and knowledgeable! I can't thank him enough for all his help and I will definitely be recommending him to others.
Date of experience: June 24, 2022
US
I had a wonderful experience with Waterfords. All the Camberley agents were very cooperative. Sandra and especially Oliver manning were the best agents to help me in understanding things related to property dealing which developed my interest in estate agency for future career
Date of experience: June 24, 2022
I have done my work experience at Waterfords estate agents this week, and Oliver Manning has taken his own time out of his day to make sure that I’ve had a fantastic experience and learnt a lot of different skills, which has inspired me to want a career in agency.
Date of experience: June 24, 2022
Great viewings and communication both in person and over the phone. Easy process to securing a property, really recommend!
Date of experience: June 24, 2022
