Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
No description available yet.
Website
www.waterfords.co.uk1,000 total • Write a review
Oliver was extremely helpful and professional with arranging our viewing, so helpful during the viewing and helped us secure a great property. Thank you Oliver for all your help!
Date of experience: June 27, 2022
US
Thanks to Oliver for securing our first property. We had been searching since January 2022 and had been let down badly by another estate agent in securing a property we were interested in. Having explained our previous experience to Oliver he made sure we were handled in the best way possible. He was highly communicative and supportive throughout and we can't wait to move in.
Date of experience: June 25, 2022
Excellent customer service from Sandra Koi at Waterfords Camberley - she has been a pleasure to deal with and I highly recommend Waterfords for both sales and lettings.
Date of experience: June 25, 2022
It was a very easy process thanks to our letting consultant josh.
Date of experience: June 24, 2022
US
We would like to personally thank Oliver for his professionalism and overall handling of our house sale. We very much appreciate the whole process from start to finish. Super fast sale. No Hassle & stress free exactly what everyone needs. Once again thank you Oliver.
Date of experience: June 24, 2022
US
Thank you Waterfords for taking care of my son this week during his work experience especially Oliver Manning who was very cheerful and enthusiastic towards my son and has influenced him to have a career as an Estate agent when he is older.
Date of experience: June 24, 2022
I met Oliver at the address of our house we wanted to buy . He presented himself as truly professional and knowledgeable. His manners have been impeccable and for my self and my wife that is most important because first impressions count. He has thus far gone over and above helping us to secure our property. He’s a credit to your team. Kind regards Phil & Gail Williams
Date of experience: June 24, 2022
Good service with regular updates from Sandra Krol.
Date of experience: June 24, 2022
Great customer service, always willing to help and full of advice. Special mention to Oliver Manning who assisted in our move. He had no issue in allowing us and family to see the property on multiple occasions. Would definitely recommend Waterfords moving forwards.
Date of experience: June 24, 2022
