Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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I had a great experience with Sandra from the Camberley branch. Excellent communication and very helpful throughout the process. Previous experiences with estate agents have always been a nightmare, this was nothing like that. I’d definitely recommend Waterfords and will certainly be using them in the future. Marietta
Date of experience: June 30, 2022
Great experience. Sandra krol has been very cooperative and amazing. Highly recommend
Date of experience: June 30, 2022
Excellent service, Harry & James persistently drove our sale over the line, absorbed our times of frustration gracefully, and did a very attentive & professional job achieving full asking price . Would happily recommend and would genuinely not go elsewhere for our next sale or purchase. Thank you both.
Date of experience: June 30, 2022
Nick Ross came out to view our house and advise on selling and the current valuation. He has lived in Camberley all his life so knows the area very well and appreciated our location. Very helpful, polite and professional. Roland
Date of experience: June 29, 2022
I have been dealing with Waterfords on my parents behalf to sell their property. We have had a few ups and downs but Oliver Manning has been so helpful and I have been able to leave him to things and everything gets sorted without having to chase. Great work
Date of experience: June 28, 2022
Great service. Sandra has been amazing throughout. Would highly recommend.
Date of experience: June 28, 2022
I used the Fleet, Hants office to try and find rental properties in the Fleet area. Had a viewing in Fleet on 14th June for a rental flat. I took time off work and cancelled a meeting in order to make the viewing at 3.45pm. The gentleman who met me from Waterfords was friendly and knowledgable. I loved the flat as soon as I got home I made an offer to rent. Only to be told that there was already an offer for the flat. Naturally I was disappointed and the gentleman I spoke to told me they were happy to submit my offer, I wondered why? So submitted my offer. Heard nothing then called the Fleet office the next day and they gave me no further no updates on the flat. Ten minutes after I ended the call they called me back to tell me that my offer had been declined and the Landlord had gone with the original first offer. After speaking to Sam who manages the Lettings department at the Fleet office, he did give me context to what actually happened. He clarified there was a mix up in communication and the Landlord was particularly slow in responding to offers on the flat in question. He did apologise and appreciated the feedback that I gave Waterfords, so am happy to change this review to reflect this
Date of experience: June 27, 2022
Excellent professional service from the entire crew since the beginning - ably led by Sandra. She has kept us informed of the viewings progress continuously and if not Sandra her team member Olly has been there right behind her.
Date of experience: June 27, 2022
