Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I can’t fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Waterfords showed us around a property in Yateley. Harry was our point of contact and I wanted to take the time to compliment him for being pleasant, professional and quite unlike estate agents I've met before. Kudos to Harry!
Date of experience: August 8, 2022
Thank you to Josh Mills for his professionalism and attentiveness in trying to help me find a home.
Date of experience: August 1, 2022
Really impressed with Waterfords from start to finish. We bought a property through them and found them to be very professional and helpful at all stages. We mainly dealt with Henry who was very good at staying in touch and keeping us updated with the progress of the sale. Henry was always happy to answer questions for us or seek answers from the vendor and got back to us promptly. Our house purchase went through very quickly and smoothly and Waterfords were a big part of that.
Date of experience: July 18, 2022
I’m pleased to say we had Oliver Manning look after us. Despite the property not being perfect for our first home, I was delighted with the service I received from Oliver. He was fantastic, super open, friendly and professional! I would gladly request for him upon our next property of interest. Thanks Oliver!
Date of experience: July 12, 2022
This is with respect to me buying a buy to let property. My initial dealings were with Henry Evans and James Hughes who were both incredibly helpful. Once my offer was accepted I dealt primarily with Henry who was super up to speed with keeping me informed about progress and chasing both sets of solicitors to completion. The service I received from Waterfords was 10/10 - incredibly efficient.
Date of experience: July 6, 2022
US
We are in the process of buying a new home. Oliver Manning from Waterfords is the estate agent selling the property. Oliver has been excellent to work with and has made sure that all our concerns and questions are properly addressed. He ensured that we were able to view the property a second time and has coordinated well between us and the sellers to facilitate a smooth sale / purchase. Oliver is courteous, helpful and diligent and keeps us on our toes without being aggressive. Overall, it has been a pleasure to work with Waterfords and Oliver so far.
Date of experience: July 4, 2022
US
We’ve sold our house with Waterfords in Camberley. The team there made the process very smooth for us. They kept us updated throughout the whole process and were always there to help even with small questions. I couldn’t recommend them enough!! Special THANK YOU to Nick and Sandra :)
Date of experience: June 30, 2022
