Waterfords Estate Agents is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
From the relaxed and unrushed viewing held by Alex to the efficient service and amazing communication from Helen in the contracts team I canβt fault the Waterfords Fleet branch. Helen kept me updated and was beyond friendly it felt like chatting to a friend at points. Highly recommend and would definitely use again!
Waterfords Yateley is a superb estate agency. Beth and Harry are an outstanding team who both know the market and area very well. Their assistance throughout the process, particularly liaising with solicitors, buyers and other agents, has enabled us to sell as smoothly as possible. We cannot thank them enough and wish the whole team great success in the future.
The sale of my house completed today and I have to say a HUGE thank you to Richard Day at Waterfords, Camberley. Our situation was complicated as we are merging two households with 2 houses to sell and, whilst my sale through Waterfords was relatively straightforward, Richard was always there, keeping me informed of what was happening and really making sure that we could make the sale move along in good time and in the best interest of both parties. However, Richard was not just doing everything we would hope an estate agent would do for our sale, he also became a hughly valuable source of reason, valuable information and support with regard to our onward purchase...which has proved far from straightforward and I can't thank him enough for keeping me sane - or relatively at least, through what has been a very difficult and highly irregular experience at the hands of not just one but two other local estate agents. Curiously when we were going through the process of looking for an estate agent to sell for us, Waterfords Camberley, were also far and away the most professional and reasonable from the word go - I have moved so many times in my life, and never felt remotely inclined to write a positive review for an estate agent, but this is absolutely the exception. It is so refreshing to find a team who provide the service that they say they will from start to finish. Genuinely - thank you.
I wouldn't use this company again based on my experience with Camberley branch. Tried to get a viewing booked, no phone calls just email, they finally got back to give us with a date & time. We replied agreeing to the viewing details, then... nothing. No confirmation for a few days. We finally got an email confirmation a day before viewing. We got to the property on time and no agent was present, i had to call the branch to find out, they didn't know so they would call back. I then get a text saying your viewing has been cancelled because its now sold, no other communication. How about trying calling your customers? I don't mind properties being sold quick its the nature of the business, but to not even call us to check and completely waste our time is not on. We will be staying away from this company moving forward.
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Josh Mills was a great estate agent who provided me with all information required well and was very supported throughout renting progress.
Date of experience: August 31, 2022
Oliver has been extremely helpful, friendly and approachable, all you could ask for, a really positive experience.
Date of experience: August 30, 2022
The customer service was outstanding, the team were very polite and friendly. I had very specific requirements whilst looking for a property and Waterfords did an amazing job at meeting those requirements, right down to offering me the most convenient time for viewings. I cannot recommend them enough
Date of experience: August 25, 2022
Josh has been so helpful in finding us a rental property. Extremely attentive, friendly and approachable. He's answered any questions we've had swiftly. He has also made sure we've been involved and kept up to date during the whole process! Thanks Fleet branch for all your help
Date of experience: August 19, 2022
Friendly professional staff, answered all our queries.
Date of experience: August 15, 2022
I am overly impressed with Waterfords from start to finish. I have been searching for a property through them and have found them to be very professional and attentive. From the offset I dealt with Josh who has been dedicated to finding us a property which is something you donβt see in agency anymore. I want to give a massive Thank-you to Josh and the team at Waterfords for looking after us.
Date of experience: August 12, 2022
US
We have had a brilliant experience with Waterfords of Yateley so far and I am sure the professional service provided by Harry Dean.will continue to the exchange of keys. Harry's attention to detail, the ability to clarify points and answer any questions gave us confidence in knowing we had made the right choice of agency.
Date of experience: August 8, 2022
