they dont offer support so so bad
they dont offer support so so bad
VoIP Unlimited is a telecommunications company specializing in voice and connectivity services. As a leading Internet Telephony Service Provider (ITSP), the company offers a comprehensive range of business-grade communication solutions, including SIP, UCaaS, and Cloud Telephony. VoIP Unlimited primarily serves resellers and Managed Service Providers (MSPs), providing them with the tools and infrastructure needed to deliver effective communication solutions to their customers. With over a decade of experience in the industry, the company has established its own private network to ensure reliable service delivery. VoIP Unlimited is committed to supporting its partners through tailored relationships and extensive professional services, making it an attractive option for businesses looking to simplify their telecom needs with a single vendor solution. The company's focus on seamless communication, competitive pricing, and dedicated support positions it as a trusted provider in the telecommunications market.
VoIP Unlimited receives mixed feedback from its users, with a significant portion expressing dissatisfaction. While some customers praise the company for its outstanding support and customer focus, highlighting it as a "breath of fresh air," the majority report severe issues with customer service.
Many reviewers complain about the lack of support, citing long response times and untruthful sales tactics. The recurring theme of poor customer service is evident, with one reviewer calling it the "worst" they have ever experienced, alongside ongoing issues with service reliability. Despite a couple of positive reviews, the overwhelming sentiment leans towards frustration with the company’s support and service quality. Overall, VoIP Unlimited struggles to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.3 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Sep 2024.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“they dont offer support so so bad”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 2.3 out of 5 (poor) | 67 out of 100 | 1.8 out of 5 (poor) | — | 6 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 29 | |
| 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | 12 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | 8 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: VoIP Unlimited is #5 of 5 on overall rating in this group. On service, Irish VoIP scores higher (4.7 vs 1.8).
6 reviews of VoIP Unlimited. Filter by what matters to you.
Awful customer service. 27 days to reply to an email. Salesmen who just lie and lie and lie to get your business. Avoid.
A company with poor support and poor customer service. I would never recommend anyone to them.
The worst customer service I have ever come across and constant issues with a poor line. Changed locations and set up and still issues with the phones. Raised complaint after complaint and had no help. Only got a response when I went to the ombudsman and still arguing. All because they just couldn’t help us sort out a faulty line or handset that we paid for monthly from them. Terrible company, such a disappointment. Such a simple issue that could have been resolved is now leading to much more than it needs to be. I see why there are other similar reviews.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 67% are 1–2★.
VoIP Unlimited is a telecommunications company specializing in voice and connectivity services. As a leading Internet Telephony Service Provider (ITSP), the company offers a comprehensive range of business-grade communication solutions, including SIP, UCaaS, and Cloud Telephony. VoIP Unlimited primarily serves resellers and Managed Service Providers (MSPs), providing them with the tools and infrastructure needed to deliver effective communication solutions to their customers. With over a decade of experience in the industry, the company has established its own private network to ensure reliable service delivery. VoIP Unlimited is committed to supporting its partners through tailored relationships and extensive professional services, making it an attractive option for businesses looking to simplify their telecom needs with a single vendor solution. The company's focus on seamless communication, competitive pricing, and dedicated support positions it as a trusted provider in the telecommunications market.
This profile hasn't been claimed by the business owner.