The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
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No description available yet.
Contact info
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
AM
Fatima Shafiee helped me transfer my…
Fatima Shafiee helped me transfer my number from my old phone to my new phone. Excellent service and she had so much patience with me. US Mobile has the best customer service of any wireless company that I've ever had. I've reached out to them a few times and any issue is resolved quickly with polite, professional service just like Fatima gave me today. Thank you!
Date of experience: July 17, 2025
RS
Fixed Issues
Although I had connectivity issues due to a mix up with a prior tech, Sarhan was able to fix my problem. Always good service with the customer and technical support staff here.
Date of experience: July 17, 2025
MD
They fixed my issue even though I left…
They fixed my issue even though I left the conversation and returned to it multiple times. My hotspot wouldn't provide Internet to any of my devices even though the.devices were connected to the phone and the phone itself has internet. In the end, they found that I needed to reset my network settings then turn on and off airplane mode. After that, internet worked well on tethered devices.
Date of experience: July 17, 2025
KM
Hamza is so helpfull to the customers, he has lot of patice to solve the issue
Hamza is so helpful. He is th ebest customer facing representative. he deserves more than 5 star.
Date of experience: July 16, 2025
TS
Dishia Ijaz was great!!
Dishia Ijaz was great!! She was knowledgeable, courteous, and compassionate. She was able to sort out my shipping dilemma. Give her a raise please.
Date of experience: July 16, 2025
UM
Support is fantastic
Worked with Hassan to make changes to my current plan with US Mobile and he was terrific. He was very thorough, communicated clearly, and ultimately took care of what I needed. I've had nothing but great support experiences with the US Mobile team and the service has been excellent.
Date of experience: July 16, 2025
PS
Raiyan provided amazing support!
Raiyan provided amazing support!
Date of experience: July 16, 2025
MW
I want to thank service agent Manaal…
I want to thank service agent Manaal for helping me with my issue of activating my card. They helped me through the whole process and were fun to talk to. Thank ou Manaal and take care!
Date of experience: July 16, 2025
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