The rep helped well
The rep. answered my questions quickly. And assisted with my order when I had trouble with the function of the online order page.
4.8
Excellent
1,000 reviews
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Review summary
US Mobile is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Amazing prices and great service
Amazing prices and great service. I had an issue with billing while signing up for service and it was taken care of very promptly via chat.
Over-promise and severely under-deliver…
Over-promise and severely under-deliver is what this so called company is all about. Texts were undeliverable, outgoing calls kept getting dropped, and incoming calls kept going straight to voicemail. On top of all these, the customer service team was completely unprofessional. They’ll advertise promos but it’s very misleading because it’s only for a specific network. Buyer beware: you get what you pay for.
Excellent Service
Hassan Khalid provided professional, friendly, knowledgeable service! US Mobile has consistently been providing new services, options and upgrades. In addition to that their excellent customer service experience and pricing are reasons I continue to spread the word about US Mobile.
Company details
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No description available yet.
Contact info
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Website
www.usmobile.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
S
Sarah
US
I love this company
I love this company. It's affordable, there's so much flexibility in the phone plans. It's easy to sign up and end plans. Customer Service has always been very helpful and thorough with their help. I was having technical difficulties recently and Shahrukh was very thorough with helping me as he tried to figure out what the issue was. Thank you for your help Shahrukh!
Date of experience: July 18, 2025
BF
I switched to US Mobile from Verizon…
I switched to US Mobile from Verizon and had no data connection. Disha Ijaz was with me for 4 hours and walked me through it until the problem got fixed. A terrific employee and represented the company well!
Date of experience: July 18, 2025
SA
Worked with Arham to transfer from…
Worked with Arham to transfer from android to iphone and he was so kind, patient, and professional. When you get a lil older electronics seems to be a bit confusing, yet Mr Arham led us thru and phones are working great!!! Ty Mr Arham give that man a raise😄
Date of experience: July 18, 2025
A
ANDRE
US
I paid them to ...
I paid them to port out from my previous provider. When the port out takes longer than 30 minutes (actually a full 8 hour day) I asked them what is the hold up. Their response: message your provider so they can do the port out. This is your job. If you want me to message my provider, then give me my money back and I will.
Date of experience: July 18, 2025
KO
Great prices and good customer service
Great prices and good customer service. We have had to wait on the phone for a bit to reach customer service, but not an excessive amount of time. They are polite and helpful. The connectivity we get in our area has been pretty good - not that much different from any other carriers we've had. (We are in Northern NV)
Date of experience: July 17, 2025
RB
Ryan B
US
Persistent and courteous agent solved a tricky international eSIM issue
The agent I spoke with (Aiman Karim) was fantastic. I had a somewhat complicated issue, having traveled to a foreign country without first setting up WiFi calling or international eSIM. Realizing I was locked out of my bank without being able to receive a text verification, I was in a pickle. Aiman was able to troubleshoot and get me up and running, persistently going through the various options until we found the one that worked. Thank you!
Date of experience: July 17, 2025
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