UK Water Softeners is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & answered our questions - completed the work on time & left the our location as if he'd never been there. A truly competent & professional installation & I would highly recommend UK Water Softeners
The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work within the time period he had said. No fuss, no mess. Thank you.
What a lovely Company. Ticks all the right boxes. Founded 30 or so years ago by their father, and now at the helm are Sarah and Andrew (son and daughter). I dealt with Sarah initially, and we both agreed upon a deal to move forward. Installation day, and Pete arrived. The old installation, about 12 years ago, was not up to standard. Pete transformed the plumbing with his installation, and what a lovely chap he is, with decades of experience. I am delighted with my experience with this Company and wholeheartedly recommend them to any potential purchasers.
Great reliable service being using them for over 25 years. Totally recommend
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www.uk-water-softeners.co.uk214 total • Write a review
US
I approached UK Water Softeners to visit, suggest and quote the best suitable system for the property recently moved into. Sarah gave a call, fixed a date and visited. Being very knowledgeable she understood the plumbing system well, listed the options and described everything well. She had even brought all the systems and taps in her vehicle. A discount was applied for the partly existing plumbing system, in their quotes. Happy overall, we decided to proceed and we were clearly communicated the total cost, date and time of work etc. Work was well executed and we have started to enjoy softened water in the property within the mentioned time window(because we have an overhead tank). I wish UK Water Softeners all the best and would be happy to recommend to anyone looking to fit/change water softeners.
Date of experience: July 3, 2024
We inherited our TwinTec system when we moved in 2016 and since then we have only needed to replace the salt blocks. The system was installed in 2011 and last Saturday water was flowing through the unit as part of the regeneration process but rather than automatically stopping it was just constant. I was pleasantly surprised to discover that the office was open and after speaking to Andrew his advice was to turn the system off and he would organise a service visit. Within a couple of hours I'd had a text from Carl saying he could visit the following Monday, i.e. two days later. Carl diagnosed the issue and gave me the alternative solutions and I chose to have a full rebuild which he was able to carry out there and then. He was extremely professional in his approach and work and ensured both the unit and the household plumbing was working properly before finishing. Having turned off the softener I then realised how hard the water is in my area (Camberley) and would not want to be without it. My strong recommendation would be to use this company should you need a repair and if you are thinking about having softened water, do not hesitate to ask for their advice.
Date of experience: July 2, 2024
Great company to deal with! On the day of installation, engineer Pete arrived on time and everything went very smoothly, he worked quickly and efficiently he did a great job. This is a great team and I highly recommend them.
Date of experience: June 25, 2024
US
They made the process simple. Explained clearly what was involved, provided me with all the information necessary and left me to consider with no pressure. The subsequent fitting went smoothly and any questions I had fully answered. Now very happy with the outcome.
Date of experience: June 14, 2024
Good service and clear communication Took an old system and replaced with a new unit
Date of experience: June 13, 2024
US
Very quick service. Called yesterday for an engineer to visit to sort our 14 year old water softener which was not doing what it was supposed to. Sadly the diagnosis was close to terminal but the engineer had a brand new water softener in his van which he fitted during the same visit. All was done and dusted within a couple of hours. Many thanks to Carl for a great job.
Date of experience: June 11, 2024
Really liked the professionalism shown by Sarah and team. They were here with the demo boxes initially and was explained thoroughly. They do offer 0% interest fee payments which was super helpful to me. We chose the Twintec softener and there is a drastic difference in the water. The water now gives more lather leaving less timescale marks, softer skin. Taste was a bit odd but I guess, it's the initial feeling. Team provided an extra tap for free for the hard water supply. Pete, the plumber came on scheduled time and left a lasting impression with his professional conduct. Highly recommend these guys and a big thumbs up 👍 Kartik
Date of experience: May 26, 2024
Great customer service, can’t expect any less from a family run business. It’s been little over a week since we had the water softener which is great. I will review again little down the line after using the Watersoftener for little more time.
Date of experience: May 25, 2024
From initial contact to installation, the service was friendly yet professional. There was no pressure to buy, just useful information and recommendations. Sarah was very helpful in helping us to buy a suitable tap, e-mailing images to help us decide whether we bought from them or a 3rd party. When we had our kitchen fitted, in the process the fitters removed our previous drinking water filter which led to a late request to Sarah to supply a new filter. This was accommodated without hesitation and didn't delay the installation of the water softener. Oh, and the fitter was excellent too. I will certainly recommend UK Water Softeners to all my friends and anybody else.
Date of experience: May 17, 2024
