UK Water Softeners
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Super service for my faulty TwinTec water softener
We inherited our TwinTec system when we moved in 2016 and since then we have only needed to replace the salt blocks. The system was installed in 2011 and last Saturday water was flowing through the unit as part of the regeneration process but rather than automatically stopping it was just constant. I was pleasantly surprised to discover that the office was open and after speaking to Andrew his advice was to turn the system off and he would organise a service visit. Within a couple of hours I'd had a text from Carl saying he could visit the following Monday, i.e. two days later. Carl diagnosed the issue and gave me the alternative solutions and I chose to have a full rebuild which he was able to carry out there and then. He was extremely professional in his approach and work and ensured both the unit and the household plumbing was working properly before finishing. Having turned off the softener I then realised how hard the water is in my area (Camberley) and would not want to be without it. My strong recommendation would be to use this company should you need a repair and if you are thinking about having softened water, do not hesitate to ask for their advice.