UK Water Softeners is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
17 July 2025 Water Softener Installation Pre booking & information visit was excellent. The installer arrived on time - was helpful, polite & friendly - he explained everything - listened to & answered our questions - completed the work on time & left the our location as if he'd never been there. A truly competent & professional installation & I would highly recommend UK Water Softeners
The installer arrived on time and was honest in the appraisal about the condition of our existing water softener. He gave me a price there and then to install a new machine, and completed the work within the time period he had said. No fuss, no mess. Thank you.
What a lovely Company. Ticks all the right boxes. Founded 30 or so years ago by their father, and now at the helm are Sarah and Andrew (son and daughter). I dealt with Sarah initially, and we both agreed upon a deal to move forward. Installation day, and Pete arrived. The old installation, about 12 years ago, was not up to standard. Pete transformed the plumbing with his installation, and what a lovely chap he is, with decades of experience. I am delighted with my experience with this Company and wholeheartedly recommend them to any potential purchasers.
Great reliable service being using them for over 25 years. Totally recommend
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www.uk-water-softeners.co.uk214 total • Write a review
US
We are very pleased with our water softener, its something i have needed for a long time. The benefits are endless. It was important for us to pick the right company and product and we are please we picked 'UK water softeners'. Sarah and the team were great, very informative and professional.
Date of experience: June 28, 2022
Exceedingly good survey and installation carried out on the date agreed. Very happy with service and product. Would highly recommend .
Date of experience: June 27, 2022
US
Our existing water softener had stopped working, the original fitter did not reply to my messages, then we came across Andrew on a local search. By the end of that week Carl came out and fitted a new unit and did it at 5pm with a smile. He did not leave until 7.15pm. I would recommend this family business as it’s service with a smile and a reasonable price as well. Highly recommend they know what they are talking about.
Date of experience: June 5, 2022
US
UK Water Softeners made a brilliant installation of an awkward situation where we have both a hot water tank and instant hot water from a combi boiler in our house. Also, they had to remove the existing piping for an expensive anti-scale device, which turned out to be useless. The heat exchanger of the combi boiler had to be replaced due to scaling up! We are very pleased with the personable and helpful service we received. Together with the price of the TwinTec with installation being was very competitive we think we have had great value.
Date of experience: May 26, 2022
Had our water softener fitted this week and the whole process has been great. From meeting Sarah who visited to talk to us and see how a softener would fit in our house to the actual fitting by Pete. The difference the softener has made already has been huge. I would highly recommend UK water softeners as a company
Date of experience: April 30, 2022
If you’re looking for a Water Softener company, these are the guys to choose. Excellent service from the whole friendly family team. I’m really pleased with the installation from Steve who was a genius with the plumbing and my Mum is very happy with her Softener too. Brilliant, first class service. Great job Sarah, Andrew and Steve. Thank you.
Date of experience: April 9, 2022
Reliable and Good company. Sarah was very helpful and explained well. Andrew and Steve are polite people. Even though parking is a hassle at my house, they are happy to find a way to arrange it for me. I will recommend my friend use.
Date of experience: April 6, 2022
Excellent service, with fast efficient product information and installation of our water softener.
Date of experience: April 6, 2022
US
Extremely happy with the water softener and the quality of service and installation provided by Sarah and Steve. We chose UK Water Softeners based on the reviews we'd read online and weren't dissappointed. I'd definitely recommend them to others.
Date of experience: April 5, 2022
Our old (15-year old) water softener packed up and we needed a replacement. Having consulted several firms we decided on one from UK Water Softeners. Sarah visited with a sample and discussed our requirements. My wife and I agreed that a non-electric water softener would be ideal and decided a TwinTec softener from UK Water Softeners was what we wanted and placed the order (which included removing the old softener). Sarah took the order and arranged installation etc. Andrew Goodie delivered and Carl Galvin installed. So it's all up and running, old softener removed and Carl cleared up afterwards - perfect! As a bonus it comes with a very useful Welcome Pack that explains all. My wife and I are very happy with the result and strongly recommend UK Water Softeners should you need a new softener or replacement.
Date of experience: March 28, 2022
