Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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💬Hasn't replied to negative reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 81 - 90 of 216 reviews
SM
Beautiful photo frame
Beautiful photo frame delivered very quickly by Royal Mail. Had a slight issue with a 10% off which was sorted straight away. Great service.
Date of experience: April 3, 2023
SK
Fabulous quality Jumper.Great…
Fabulous quality Jumper.Great service!!! Highly recommend !
Date of experience: March 30, 2023
EH
I tried to use terry but couldn't so…
I tried to use terry but couldn't so this is the same firm as I've used it before Terry's is great both good service
Date of experience: March 18, 2023
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