Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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💬Hasn't replied to negative reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 211 - 216 of 216 reviews
RH
Beautiful cashmere jumper
Bought the pink cashmere jumper as a treat for myself. It’s beautiful, soft and a great fit . Would be the ideal gift 💝 also purchased small pink make up bag, looks nicer Han the picture and a perfect size for your bag not too big or small. I love both purchases , and the order came quicker than I thought. Great service
Date of experience: November 3, 2020
MS
Cashmere boyfriend jumpers
I pushed the boat out and ordered two cashmere boyfriend jumpers because I wasn’t sure about the colour I wanted. Excellent service from Truly, arrived promptly, good quality and beautifully packaged. Exactly what I wanted so I kept both! Thanks, I will be happy to shop with you again.
Date of experience: November 1, 2020
S
Sin
US
High quality products and quick delivery
High quality products and quick delivery. Packaged beautifully. However too much packaging! Please think of the environment and use less. The inside box would have covered the items themselves. I filled an entire outdoor recycling bin with all the cardboard and filler.
Date of experience: October 31, 2020
AT
Rapid delivery and resolution of…
Rapid delivery and resolution of initial offer confusion on my part. Cardigan is wonderful!!!
Date of experience: October 31, 2020
JP
Great product, service and delivery
Great product but irritatingly labelled everywhere as white when the jug is clearly pale grey. However I have to say this was probably the best packed parcel I’ve ever received!
Date of experience: October 29, 2020
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