Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 91 - 100 of 216 reviews
ML
Fabulous quality
Always happy to support smaller companies, Truly have 10/10 for communication, prompt delivery and beautiful quality leather trousers. Will definitely use again
Date of experience: February 10, 2023
MM
Women's black watch jacket
Ordered size 14 women's black watch jacket, apart from it been too small I was disappointed in the quality of the material and it arrived in small parcel and very crushed.
Date of experience: February 8, 2023
MB
Incredible service
Beautiful product, better quality than I had imagined, delivered very quickly.
Date of experience: February 7, 2023
MJ
Lovely jumper which came very quickly…
Lovely jumper which came very quickly and was beautifully wrapped. I have nt worn it yet but it is true to colour and size.
Date of experience: February 3, 2023
LJ
Delivered quick
Delivered quick Packaged lovely Happy with quality
Date of experience: February 2, 2023
Fo
Beautiful glasses
Beautiful glasses, well packaged. Arrived promptly
Date of experience: January 2, 2023
MG
Was was told I would get 25% off my…
Was was told I would get 25% off my first order if I signed up for their newsletter but was only given a 10% off code. I queried this but got no response.
Date of experience: November 15, 2022
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.