Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
✨
Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 71 - 80 of 216 reviews
BT
Really professional service
Really professional service Quick Postage and good quality clothing.
Date of experience: June 8, 2023
MF
Lovely jumpsuit
Happy with my purchase and speedy delivery
Date of experience: June 7, 2023
kb
Prompt delivery.excellen5 quality
Prompt delivery.excellen5 quality
Date of experience: June 3, 2023
TC
Beach shirt
Great product and great service, fast delivery and kept well informed
Date of experience: June 2, 2023
K
Kristin
US
Really well made and finished denim…
Really well made and finished denim trousers. A high attention to detail, great quality fabric, cut, and the zip should be at the centre back (so much more flattering). I usually buy from an alternative "high end' business but shall now be looking at Truly.
Date of experience: May 14, 2023
JK
I am very pleased with the…
I am very pleased with the blazer,especially with the length,good quality material.Thank you!
Date of experience: May 9, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.