Amazing product
Amazing product - better than expected. Good quality, snuggly soft. Quick delivery and easy to order
4.5
Excellent
220 reviews
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Review summary
Truly is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Let down twice for one order
Ordered a sale item 6th May, apologetic email the following day informing me the the item was out of stock and due to a technical error my order shouldn't have progressed, a refund was imminent. I was disappointed but these problems occur. Then waited for my refund, and waited some more. Received a Trustpilot ratings email after a week, still no sign of refund. Emailed Customer Services after 10 days of waiting from original request, then the refund was progressed the following day. Poor service not once, but twice.
I was most impressed with the quality…
I was most impressed with the quality of the garment I purchased.
Great cushions and really speedy…
Great cushions and really speedy delivery.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.truly.co.uk
All reviews
220 total • Write a review
Showing 61 - 70 of 216 reviews
P
Perry
US
This is the perfect weekend bag for my husband
This is the perfect weekend bag for my husband but sadly the zip was faulty. Bag returned a week ago today, asking for a replacement, no acknowledgment to date. I hope a replacement will be sent in time for our weekend away.
Date of experience: July 24, 2023
pc
Great shirt husband wasn’t sure when he…
Great shirt husband wasn’t sure when he would wear it but found it so comfortable when he tried it on.
Date of experience: July 21, 2023
JH
DO NOT BUY FROM THEM
BE AWARE! Product (jumpsuit) shrunk so much I couldn’t wear it after just one wash despite following washing instructions. Contacted customer service and because I am out of the 35 day returns policy, they won’t refund which is ridiculous as I didn’t wear it for a while after purchasing! I am deeply unimpressed by their customer service and lack of care, common sense should take over in a situation like this. I wouldn’t purchase from this shop.
Date of experience: July 19, 2023
AF
Beautiful cami
Beautiful cami, quality silk, and incredibly prompt service.
Date of experience: July 17, 2023
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